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  • Customers like
    • What was promised2
    • What i was told i was getting1
  • Customers don't like
    • Lack of customer service5
    • Poor customer service4
    • Different product than advertised3

  • Jul 23
  • Travel Agencies
  • Austin, Texas
  • Customer Service Representative
  • 12
  • REVIEW RATING 4/5

Here is my letter to Hotwire, which was not resolved or even apologized for: Ugh! Your customer service is terrible! A glitch in your system caused my card to be charged but the booking of my hotel in Chicago never went through. I contacted your customer service department and they are incompetent. I was bounced around from Hotwire to Hotels.com and then Expedia. Each of the reps I spoke... Read more

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  • Jul 19
  • Travel Agencies
  • Atlanta, Georgia
  • Hotwire Hotel Booking
  • 4
  • REVIEW RATING 3/5

I called hot wire in regards to my hotel bookings and they wouldn't answer the phone. I will be on hold for 1hour 30 minutes, for 4 consecutive times. Each time they answer they transfer me and the hang up on me. I started calling hotwire since 3:30pm and its now 8:17pm and they still wouldn't help me. they play games by transfering me and then later hanging up on me I called hot wire in regards... Read more

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  • Jul 12
  • Hotels and Resorts
  • Victoria Park Village, Ontario
  • Hotwire Hotel Booking
  • 11
  • REVIEW RATING 4/5

I currently have a 4 hr commute to work. I usually try to book a decent 2 star hotel for when I am away. Hotwire is very substandard compared to priceline. Hotwire over rates hotels. This time I got a run down motel instead of hotel. It is poor quality for the money I spent. I feel giving someone a motel instead of hotel is very undesirable and a misrepresentation. I hope everyone reads this and... Read more

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100% FULL

  • Jul 11
  • Travel Agencies
  • Naperville, Illinois
  • Hotwire Hotel Reservation
  • 93
  • REVIEW RATING 5/5
Hotwire - False Representation
1 of 2

I booked a hotel room for our upcoming family vacation in Cape Cod this morning through Hotwire. They represented the room as a 3 star (comparable to a Hilton Garden Inn or Holiday Inn) that normally went for $310 per night but was a Hotwire Secret Hot Rate Hotel for $89. They even went so far as to state the last person who booked was given the Cape Codder Resort and Spa in Hyannis and the... Read more

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  • Jul 06
  • Hotels and Resorts
  • Chicago, Illinois
  • Hotwire Hotel Booking
  • 20
  • REVIEW RATING 4/5

I booked a room on hotwire that I was not able to check into. Nobody was at the desk and the front door was locked. It was very late and I was exhausted so I booked another room close by. The guy at the desk tells me they are full and there are no more rooms. Twice in the same night I booked a room on hotwire that I could not sleep in. They tell me there is a strict no refund policy. I feel that... Read more

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  • Jul 02
  • Travel Agencies
  • Hayward, California
  • Hotwire Hotel Reservation
  • 21
  • REVIEW RATING 4/5

When is a price agreed? When I agree a price and give my credit card number and confirmation number or when Hotwire decides? Unfortunately it appears to be the latter. I called Hotwire to book a hotel room. I was told the room price and tax. I agreed the price and gave my complete credit card details including number, expiration date and code. Then the Hotwire representative said the price had... Read more

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  • Jun 22
  • Hotels and Resorts
  • San Jose, California
  • Hotel Reservation
  • 1
  • 1
  • 142
  • REVIEW RATING 5/5

5:42pm 'This is the Days Inn Convention Center Hotel San Jose, Ca. I booked this two star rated hotel for June 3-4, through hotwire and paid for an upgrade even so that I could have two beds in the room (even though I paid for two people) and this is what I got. Hotwire does not, apparently, screen the hotels they book and charge you for, or they don't care. I pre-paid approximately $300 with... Read more

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  • Jun 04
  • Hotels and Resorts
  • Hong Kong, Hong Kong
  • Hotel Reservation
  • 27
  • REVIEW RATING 4/5

Booked a hotel via secret hotel service, which suppose to be even cheaper then standard one given you do not know the exact when do the booking (fair enough right!). After completion i found out other engine (Agent 1) is like 23% cheaper, so i file a refund request of the difference cos Hotwire advertised that it has a low price guarantee, the refund condition is that must be within 24 hours and... Read more

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  • From mobile
  • Hotwire
  • Apr 22
  • by anonymous
  • #625870

I booked 5 star hotel in Las Vegas through Hotwire. It turned out to be Trump Hotel which no way is 5 star. At best is 3 star. Their pool sucks. I asked for refund but they keep saying how it was a 5 star hotel. They purposely push business to them cuz it's not a good place to stay in Vegas. I know they over state star rating with hotels they get extra fees. I will never use Hotwire ever again. Add comment

  • From mobile
  • Hotwire
  • Apr 22
  • by anonymous
  • #625461

Booked a hotel for July 4 in st Louis Missouri USA the guy put in Canada! Have to wait 3-5 days to see if they will even give me my money back!! Bull**** Add comment

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