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1.3 Based on 34 reviews
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  • Customers like
    • What was promised 3
    • Convenience of reserving online 3
    • Price 2
  • Customers don't like
    • Lack of customer service 16
    • Change in price 5
    • Took my money 5

Hotwire has been the WORST company that I have ever worked with! I have called the Customer Service department 24 times! Did you read that?! 24 times! I have spent over 7 hours talking to different representatives regarding a refund that was GUARANTEED to me by several representatives. I even have these guarantees recorded! NEVER, NEVER, NEVER under any circumstances use Hotwire!!!! This is a scam, a crooked company, and even if it seems like... Read more

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I was booked for two rooms on the same night at the same hotel. I called back and was told I would be credited and would receive an email that shows I was credited. I never received an email, and I keep receiving confirmation that the reservation is still there, so I still have two reservations and no confirmation that it is cancelled. Every time I speak to someone, I get someone from an India call center that can't understand English. The... Read more

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The most incompetent company that I’ve ever had to deal with. They lost my itinerary number, my email address and my phone number … they lost every bit of information dealing with our trip. Because the toilets wouldn’t flush at our first hotel the first night of our trip, we DID call Hotwire after that first night. We were told that because we would have to pay for a second hotel on our own, they would refund us $252.64 for the 4 nights we... Read more

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The most incompetent company that I’ve ever had to deal with. They lost my email address, my itinerary number … they lost every bit of information dealing with my trip so they refused to help me with the terrible hotel where we stayed. When I called them, I was transferred 12 times … yes 12 times. They were transferring me a 13th time when I was disconnected. They truly do SUCK! Because of their zero customer service, my only alternative is... Read more

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I hate Hotwire. I booked a room it has bed bugs and immediately called the hotel that will be leaving. Called hotwire and said to call back and speak to the employee that was working at 2am!!! Called back and no answer at the hotel. Came back home and *** bugs crawl in bag and now have to deal with bed bugs and paid $400 to eliminate bugs! Called Hotwire back and continued to hang up on me! Now just noticed an unauthorized charge in my account... Read more

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Everyone, please be aware when using Hotewire that you may not get what you want, and they rip you off with prices of certain hotels. In my case, I payed over $80 for a hotel room in Colorado Springs, Colorado. Not the best hotel but for $80, I expected a lot more than what I got. As I checked in to this, I found out that the walk in price was $51. In my opinion, Hotwire only works for 4-5 star hotels, when you're looking for a better deal, but... Read more

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POOR!!! I bought an airline ticket the first week of April. My ticket has been changed 4 times and the flight isn't until the end of July. The customer service is beyond poor. I've been on hold to speak with a supervisor after yet another flight change. I was on hold almost an hour total and never spoke with a supervisor. Their excuse is the airlines are changing the flights. My group bought airline tickets the same day but went directly to the... Read more

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I reserved a car rental in Las Vegas for 3/2/16-3/8/16. Total price was $111.03. Dollar Car rental lot was empty when I arrived to pick up car. They were “overbooked” and gave me the option to wait for a returned car, cancel the reservation, or rent from the other location a few miles down the road at an increased price. I chose to wait and called hotwire to inquire why the reservation set up by them was not available. The hotwire customer... Read more

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I always book my flights online and never had issues. This time, I booked a flight from FLL to YUL (four tickets) but unfortunately I did not pay attention to the confirmation e-mail. Two weeks later when I did look at the confirmation e-mail, I noticed that the itinerary was actually YUL to FLL and return (they reversed the “To” and “From”). I called customer service and two hours later they determined it was my fault and I will have to pay... Read more

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  • From mobile
  • Apr 13
  • #829143
1 of 4

About budget inn in pinellas park Florida Worst motel I ever stay in Room are dirty poor maid service refrigerator freeze everything no tetephone bathroom rack falling down

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