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1.4 Based on 31 reviews
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  • Customers like
    • What was promised 3
    • Convenience of reserving online 3
    • Price 2
  • Customers don't like
    • Lack of customer service 15
    • Change in price 5
    • Took my money 4

I hate Hotwire. I booked a room it has bed bugs and immediately called the hotel that will be leaving. Called hotwire and said to call back and speak to the employee that was working at 2am!!! Called back and no answer at the hotel. Came back home and *** bugs crawl in bag and now have to deal with bed bugs and paid $400 to eliminate bugs! Called Hotwire back and continued to hang up on me! Now just noticed an unauthorized charge in my account... Read more

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Everyone, please be aware when using Hotewire that you may not get what you want, and they rip you off with prices of certain hotels. In my case, I payed over $80 for a hotel room in Colorado Springs, Colorado. Not the best hotel but for $80, I expected a lot more than what I got. As I checked in to this, I found out that the walk in price was $51. In my opinion, Hotwire only works for 4-5 star hotels, when you're looking for a better deal, but... Read more

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POOR!!! I bought an airline ticket the first week of April. My ticket has been changed 4 times and the flight isn't until the end of July. The customer service is beyond poor. I've been on hold to speak with a supervisor after yet another flight change. I was on hold almost an hour total and never spoke with a supervisor. Their excuse is the airlines are changing the flights. My group bought airline tickets the same day but went directly to the... Read more

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I reserved a car rental in Las Vegas for 3/2/16-3/8/16. Total price was $111.03. Dollar Car rental lot was empty when I arrived to pick up car. They were “overbooked” and gave me the option to wait for a returned car, cancel the reservation, or rent from the other location a few miles down the road at an increased price. I chose to wait and called hotwire to inquire why the reservation set up by them was not available. The hotwire customer... Read more

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I always book my flights online and never had issues. This time, I booked a flight from FLL to YUL (four tickets) but unfortunately I did not pay attention to the confirmation e-mail. Two weeks later when I did look at the confirmation e-mail, I noticed that the itinerary was actually YUL to FLL and return (they reversed the “To” and “From”). I called customer service and two hours later they determined it was my fault and I will have to pay... Read more

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  • From mobile
  • Hotwire
  • Apr 13
  • #829143
1 of 4

About budget inn in pinellas park Florida Worst motel I ever stay in Room are dirty poor maid service refrigerator freeze everything no tetephone bathroom rack falling down Add comment

  • From mobile
  • Hotwire
  • Apr 11
  • #827782

Today was the last time i ever use hotwire and will make sure everyone i know don't use it and will post it on my travelocity account for the world to read it. These people have the worst costumer service i have ever experienced. Add comment

Booked a hotel this evening over the telephone through a sales agent from Hotwire.com. Explained to the agent that we were walking and needed a hotel within walking distance from our location. The agent assured me that the hotel we were booking was within a thirteen minute walk from our destination. I provided her with my exact address. Following the phone call, I hung up and put the hotel address given to me in my phone GPS. The hotel was five... Read more

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Hotwire - Westgate Resorts Westgate Lakes Resort And Spa Room Review from Orlando, Florida
1 of 3

RUINED VACATION. This company put me in a "4-star" resort. The room was filthy. No operator or receptionist available. No food available. Hotwire's customer service explanation, "We get our ratings from Expedia." These idiots don't even check the properties before they book you. No need to waste time with a civil action suit. Its time to notify the inspector general's office and notify them of this fraud. Read more

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  • From mobile
  • Hotwire
  • Mar 29
  • #819218

Hotwire misled with advertised "62% hot rate" off a hotel which turned out only 3 dollars more if you book it on actual hotel site. Could not get refund for totally misleading ad. Reps were robotic and unhelpful. Will never use hotwire again and letting everyone i know know about this scam. Add comment

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