Hotwire Complaints and Reviews

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Hotwire
Main address: 655 Montgomery Street, Suite 600 94111 San Francisco CA
U.S./Canada toll free 1-866-HOTWIRE (1-866-, , https://www.hotwire.com/helpcenter/contact.jsp
  • 108+2 mobile complaints
  • $18.7K claimed losses
  • $170 average
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  • Aug 20
  • Hotels and Resorts
  • Poor Customer Service
  • 4

This company have the worse customer service ever... I have never felt so hopeless until I use this company. I asked for a specific date to travel and purchase their low fare, when I received my confirmation they have booked me for a day later... WTH? Try to call and get some help but supervisor got on the phone and tell me that its on the fine print that I can't change or make any changes. I... Read more

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  • Aug 04
  • Hotels and Resorts
  • Philadelphia, Pennsylvania
  • Flight Arrangements Cancellation
  • 38

On July 15th, 2014 we went on the internet to try to set and get the most cost conscious flight tickets that we could get from the nearest airport which was Philadelphia, Pennsylvania to San Juan, PR to go see my ailing father whom just had surgery and was found to have terminal cancer. We found a good deal with hotwire.com where our tickets were at an overall cost after taxes of $954 for me and... Read more

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  • From mobile
  • Hotwire
  • Jul 16
  • by anonymous
  • #511218

I have been a loyal hotwire hotel user because I have never been disappointed with a 4 star room. I once booked a $500 room for 150. Other guests couldn't believe I paid only 150. Very pleased time and time again! Add comment

  • Jun 23
  • Hotels and Resorts
  • Hollywood, California
  • Customer Service
  • 5
  • 26

This is the worst service I've ever seen. I had to switch from flying into Portland to flying into Seattle due to my business schedule changing. I called Hotwire and they just said too bad you're out the money but we'll book you another "deeply discounted" car. You've got to be kidding. All I'm asking to do is switch picking up a rental car from one airport in Portland to another in Seattle and... Read more

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  • From mobile
  • Hotwire
  • Jun 06
  • by anonymous
  • #494532

Made reservation went to hotel and told hotwire 45 minutes later I wanted to cancel oops no refunds if these crooks have got you email me csgcom090749@yahoo.com Add comment

  • May 25
  • Hotels and Resorts
  • Hotel Booking
  • 1
  • 24

So I used Hotwire to book a 3 star hotel in San Diego, CA. I know, you can't expect a luxury resort when you're paying for a 3 star hotel, but Hotwire's had me pay for a 3 star price but gave me a 2 star hotel! I'm easy to please and a no-frills type of gal - So, these options given as examples for a 3 star hotels in this area where fine. I book the 3 star hotel and almost... Read more

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  • May 05
  • Travel
  • Misleading Information
  • 35

I booked a hotel for $207/night which was stated to be 65% off a $599/night rate. The $599 was in Hotwire's words "based on median published rate we've found on leading retail travel sites in the last 24-48 hours for the same neighborhood, star rating, and stay dates". The hotel was at the time of booking (yesterday), and still is today, available on all the leading sites I visited at $249/night:... Read more

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  • Apr 27
  • Airlines
  • Montego Bay, Saint James Parish
  • Customer Service Abuse
  • 24

I booked my flight plus hotel for Calgary to Montego Bay April 21 to 29. Staying at Sandy Haven Negril. I phoned customer service on April 23 requesting cutting the trup short as I have an unforeseen situation! I needed to check if the hotel would refund my money if I left early. Hotwire said I should ask the hotel personally even though Hotwire booked it for me and I purchased the package... Read more

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  • Mar 25
  • Hotels and Resorts
  • Hotel Conditions
  • 2
  • 29

I booked a room near LAX to avoid early morning traffic. I found a reasonable rate on Hotwire. Hotwire listed the hotel as a 2 star hotel comparable to Best Western, Ramada Inn, Baymont Inn & Suites. I looked up those hotels near the airport and thought cool...these places would work great. I booked the room and was given The Days Inn. When I googled the hotel, I was APPALLED by the... Read more

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  • Feb 06
  • Rentals
  • Tampa, Florida
  • Rental Car
  • 1
  • 17

Hotwire rented me a car and then a few days later marketed to my email that there was a better deal. Sure enough they were correct so I took the better offer which was $30 less. Then when I went to cancel the initial reservation they said they could not cancel it because this was one of their "special" arrangements and that it was stated in the guidelines that I accepted. It's really not so much... Read more

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