Hotwire Complaints and reviews

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  • 102 complaints
  • $17,486 claimed losses
  • $171 average
  • 3063 since May 09, 2007

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Hotwire
Main address: 655 Montgomery Street, Suite 600 94111 San Francisco CA
U.S./Canada toll free 1-866-HOTWIRE (1-866-, , https://www.hotwire.com/helpcenter/contact.jsp
Hotwire reviews, Hotwire complaints, read Hotwire reviews, find Hotwire reviews, Hotwire scam reports
  • 102 complaints
  • $17,486 claimed losses
  • $171 average
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102 reviews found
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  • Mar 25
  • Hotel Conditions
  • 2
  • 7

I booked a room near LAX to avoid early morning traffic. I found a reasonable rate on Hotwire. Hotwire listed the hotel as a 2 star hotel comparable to Best Western, Ramada Inn, Baymont Inn & Suites. I looked up those hotels near the airport and thought cool...these places would work great. I booked the room and was given The Days Inn. When I googled the hotel, I was APPALLED by the... Read more

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  • Feb 06
  • Tampa, Florida
  • Rental Car
  • 1
  • 5

Hotwire rented me a car and then a few days later marketed to my email that there was a better deal. Sure enough they were correct so I took the better offer which was $30 less. Then when I went to cancel the initial reservation they said they could not cancel it because this was one of their "special" arrangements and that it was stated in the guidelines that I accepted. It's really not so much... Read more

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  • Feb 05
  • Green Bay, Wisconsin
  • Hotel Reservation
  • 6

I have used hotwire several times in the past and have always had good experiences....until today. I reserved a room for two nights in Madison, WI at a 3-star hotel. After making the reservation and getting the hotel name, I checked the website and found that there was no pool as had been described in the original ad. I was very upset and email customer service. The response was basically that... Read more

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  • Feb 04
  • Hotwire Travel Site
  • 1
  • 5

I just booked an airline ticket from NYC to Boston on HOTWIRE and there were limited details about the flight however due to an urgent family matter and pending snow storm I booked the flight of $238 roundtrip thinking it was one of the shuttle flights. The information was vague but said the flight we get me into Boston between 7am-9am and a window of the return flight would get me into NYC in... Read more

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  • Jan 28
  • Orlando, Florida
  • Customer Service Representative
  • 1
  • 5

I experienced the absolute worst customer service from NOTwire. Not only did my questions go unanswered, but my right to speak to a manager was denied. I was told that there was nothing a manager was going to be able to do to change my reservation and I'd be better off calling the hotel I'd booked a room with. Then I was told by the same representative that he didn't have the ability to allow me... Read more

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  • Jan 18
  • Houston, Texas
  • Car Rental
  • 19

HOTWIRE supposedly booked us a "$12.99" per day car in Houston for 12 days, which equals $155.88. I declined all the add-ons and then found I was charged $290.00 for a car with Alamo - over $134.00 more. When I called HOTWIRE they could not explain what the supposed "taxes and charges" were and referred me to their small print. When we got to Houston we turned the car in and found $131.00 was... Read more

Was this review helpful? 2 0

  • Jan 14
  • Hotel Booking
  • 13

I am very very upset with HOTWIRE and will no longer use them although I have booked many trips them and can't believe this experience. I went to add another night to my Naples trip so I went on like it was a new booking and experienced the following: I went on my computer and I found the "same hotel" for $98/night just as I had booked for the first night , I was going to book the hotel when I... Read more

Was this review helpful? 1 0

  • Dec 28, 2013
  • Hot Wire Online Car Rental
  • 7

I booked car online with insurance, I got email from car rental insurance company that insurance not available. I called customer care she told to contact insurance company, I contacted them said that insurance not available.I asked" if it is not available why you mention in site and why you charge my money". She said it not their responsibility. Its a marketing cheating technique by HOT WIRE... Read more

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  • Dec 14, 2013
  • Car Rental
  • 6
  • 32

Hotwire offered the best online deal for renting a minivan for four days. They do not provide details on rental companies and refuse to disclose who will offer the van until "after" you submit all of your information AND payment. After submitting everything required, we are informed that Alamo will be the rental company. On that page, Alamo declares that they do NOT accept debit cards for... Read more

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  • Dec 13, 2013
  • Hotel Booking
  • 13

We are heading to a major airport but due to impending snow, we decided to go down the night before. I booked a hotel on Hotwire. When booking, it said the hotel was 3.5 miles from the airport. It is not. It is closer to 14 miles. Not a big deal, except 10 miles will be in 6 inches of snow. The Customer service rep said that is probably right. They intentionally lie! Also, when I went to... Read more

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