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HOTWIRE

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Hot Wire is a company that provides cheap hotel reservations, airline tickets, vacation packages and cruises as well as car rentals and many other conveniences connected with travels. The largest air line companies which cooperate with Hot Wire are United, Northwest, Continental, Air France, and KLM. They offer considerable discounts to the company. Among the hotels which offer their services through Hot Wire are Marriott, Hyatt, and Holiday Inn. As for car rentals so the following companies should be mentioned – Hertz, Avis, Enterprise, and National.

the world's largest cruise agency NLG together with Hot Wire offer lower prices on travels to all parts of the world.
Please try to contact HOTWIRE Customer Service directly prior to posting any complaints on this site.

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HOTWIRE Complaints & Reviews

HOTWIRE Reviews

Anonymous
HOTWIRE - Rip-off and Poor Customer Service
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Do not book with Hotwire. After their recovery charges I paid MORE than the cost of booking with the hotel itself. When I called customer service, "Stephanie" was literally the rud...

#306577
Mar 21, 2012
155

AngiemSt...
Never booking with HOTWIRE Again
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

So its my one year anniversary with my husband. We thought we would go away for the weekend to celebrate. So I booked a room with Hotwire for a 4 star hotel, the before price liste...

#305120
Mar 15, 2012
196

Jgwangcn
HOTWIRE - Sell low-star hotel for high-star price!
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Hotwire provides misleading and deceptive information at its website regarding hotel rating. it sold me a low-star hotel for high star price based on "THEIR OWN REVIEW DATA". And i...

#299226
Feb 22, 2012
154

Anonymous
HOTWIRE - Screwed on Car Rental Reservation
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

My girlfriend doesn't like using the internet, I don't like having credit cards. I had gotten some good hotel deals on hotwire and used them to reserve a car at LAX for just a day....

#295699
Feb 09, 2012
185

Dragonra...
HOTWIRE
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I reserved a vehicle from Hotwire on Tuesday January 10. On Wednesday January 11, my friend went directly to Budget and reserved the same vehicle for the same dates for $144.37 l...

#288855
Jan 13, 2012
304

Anonymous
Don't use HOTWIRE !
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I just had a very bad experience with Hotwire. I was able to get a very low rate on a 4 star hotel. I was initially very happy. It was quoted as "Best Value". However, once I found...

#276478
Nov 21, 2011
377

Anonymous
HOTWIRE - Charged me 275 for a car i didn't want or use
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I went to Hotwire and checked on a car for a week rental and it asked for a credit card to hold the reservation. That's exactly what it said. It only asked for the card number ...

#268018
Oct 13, 2011
301

Anonymous
HOTWIRE
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I, Dmitry Korshakovsky, on Wednesday September the 28th made a reservation thru Hotwire for a midsize car at Reno Airport to pick up on January 6th and return on January 9th. My h...

#266423
Oct 06, 2011
304

Anonymous
HOTWIRE - $1.01 charged by HW w/out confirming/completing reservation
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Hotwire charged improperly $1.01 on my credit card w/out advising customer of this unlawfull procedure on line.I am very angry because that prevented me from making ano...

#262280
Sep 16, 2011
219

Dimaco1
HOTWIRE Refund Request
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I booked a hotel in St. Louis over Memorial Day weekend and due to a family member passing away, I needed to cancel the booking. I sent customer service the obituary card and info...

#258134
Aug 27, 2011
489

T8937
5 things HOTWIRE won't tell you
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Www.5thingshotwirewonttellyou.blog.com/ The above tips were learned through a first time purchase made through Hotwire on 07/20/2011 Confirmation # 5090426857. See the ...

#250677
Jul 22, 2011
622

Anonymous
HOTWIRE - Hot wire nightmare
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

We had used hot wire for downtown saint Louis and had good luck in the past. Not this time!! We ended up at a place called the Men's Athletic Club that was suppose to be three sta...

#249492
Jul 17, 2011
440

HateHotw...
HOTWIRE - Hidden Fees---Rip you off!
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Hotwire is sneaky! The company quotes a price, and then adds outrageous "hidden Fees and Taxes" after you accept the purchase. I paid over 55% additional for Hotwire...

#245076
Jun 23, 2011
598

Anonymous
HOTWIRE - Misleading description
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Hotwire used the hotel name "Kings Island Resort" to define an area instead of Kings Island and Kings Mill. I believe this is deceptive to use another hotel name to define a locat...

#240116
May 28, 2011
388

Anonymous
HOTWIRE - Booked my hotel in wrong city
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I used Hotwire.com to book a hotel room for my vacation in Monterey Ca. they booked my hotel in a differnt city. I specified Monterey Ca., even though they obviously screwed up the...

#239032
May 22, 2011
364

Anonymous
HOTWIRE .com charged severalhundred more within minutes of accidently schedulingflight a day early
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Hotwire.com charged my credit card an additional $350 within minutes of my original booking for a 4-star hotel when I realized I needed to add a day to my reservation. They never r...

#236041
May 05, 2011
703

ERCaptain
HOTWIRE Unauthorized confirmation and charge
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

This evening I began looking for a hotel for a team trip. I needed 4 rooms. I put in all the information and entered my credit card information, however I never hit "continue" to c...

#233996
Apr 24, 2011
270

Kevykev
HOTWIRE is a misleading joke!
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I haven't used Hotwire in a couple years and will NEVER use it again!!!! Today I used Hotwire to book a hotel in Pittsburgh, PA. I saw that they had a good deal on a three star hot...

#201023
Oct 02, 2010
483

Anonymous
Hidden terms at HOTWIRE
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Beware when you book at Hotwire. I needed to change airline tickets and in addition to the airline rebooking fee which was disclosed, Hotwire will not immediately help. You canno...

#185979
Jun 15, 2010
616

Eduardiez
HOTWIRE Communications
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Worst service I ever had in a Cable Service.I had a lot of problems that never have been solved after making many claims.The customer service department and technician ...

#183232
May 23, 2010
1939

CRyan
HOTWIRE : Don’t expect “Deep discounts” as their website claims OR Any Customer Service!!!
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I reserved a hotel thru HotWire for 3 persons and paid a total of 74.64.I have spent the last 2 hours trying to get some sort of service out of their "customer service"...

#177679
Apr 08, 2010
585

Anonymous
HOTWIRE - Poor Service Costs $570 In Re-Booking Fees - Airline Reservations
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Originally made reservations with Hotwire for a resort and airline tickets to the Bahamas. (March 1st) We are traveling with another couple. After reading many bad reviews on the r...

#177436
Apr 06, 2010
635

Hotwire ...
HOTWIRE .com Has Horrible Customer Service!
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I booked a hotel for 3 nights with Hotwire.com a couple of weeks before my trip. I also booked 2 other rooms to sleep in on the way there and back with a different service. Upon re...

#159489
Oct 17, 2009
679

Telbel
HOTWIRE - 2-star hotels. 4-star prices
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Using the Hotwire web site I booked a hotel sold as a 4 star establishment. When we arrived at the hotel it was a very simple 3 star (at best) hotel. This is supported by the hotel...

#158246
Sep 30, 2009
1256

BLITZEN
HOTWIRE Policy Stinks
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

We had a trip to southern California planned; now my husbands health is an issue. But the hotel we booked through Hotwire can't be transferred to someone else, and I have a ch...

#157556
Sep 20, 2009
509

Toyamj
HOTWIRE failed at customer service.
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Up until this evening, I have had no complaints about Hotwire. I have been happy with the services that I have paid for through Hotwire and have received what I have requested and ...

#156164
Aug 29, 2009
401

Gjvn
Don't Trust HOTWIRE (disreputable and misleading)
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I used Hotwire to book a 2 star hotel in the Poconos and was given this awful, rundown and dirty dump, that at best would be considered ½ star. My hotel room had a fowl smel...

#140700
Oct 23, 2008
749

Anonymous
HOTWIRE - Hot Wire gave my personal info away
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

Hot Wire is one sneaky business! i sign up to get a great deal on a hotel in Scottsdale AZ. I thought it was legit. In there very fine print it says that you have to agree to sign ...

#139552
Oct 15, 2008
558

Missreal...
HOTWIRE - Bad Service, Bad Signal, Bad, Bad
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I live in the pricey, relatively new "Downtown Dadeland" complex in Miami. Included in the maintenance fees is Hotwire communications "cable" tv and internet se...

#138073
Oct 04, 2008
853

Anonymous
HOTWIRE - Miami Midtown
5.0 655 Montgomery Street, Suite 600 San FranciscoCA94111 U.S./Canada toll free 1-866-HOTWIRE (1-866- http://www.hotwire.com/helpcenter/index.jsp

I can't believe that the only way you can get internet service in a High -end residence as midtown miami the only provider is Hotwire!!!!! I don't even know that company. T...

#137847
Oct 02, 2008
726
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Related Information

Hotels and Resorts
A resort is a place where people go as a rule to relax and recreate for holidays or vacations. These are places or even towns operated by a one owner. The most popular resort towns are Sharm el Sheikh in Egypt, Barizo of Spain, Cortina d'Ampezzo of Italy, Nice or French Riviera of France, to name just a few. As a rule resorts are placed in exotic areas, in the mountains or at the sea side and ocean. Resorts are sometimes misused to identify a hotel. However, the term resort means a broader range of services and amenities, besides food, drink, lodging, sports. Resorts also offer a larger number of lodgings and fancier entertainments than hotels. Hotels may constitute chains: when there are hotels of the same brand name in several cities or countries. All the large hotels operate restaurants in the same building. There are different types of hotels, like treehouse, cave, capsule, ice and snow, and underwater hotels. Hotels are usually built at most popular destinations, such as resorts, historic places, casinos, or at the railway and bus stations. For motorists on long journeys there are motels - small inns which offer direct access from the apartment to the vehicle. They are usually low-quality rooms with almost no facilities.

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