Hotwire Complaints and Reviews

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Hotwire
Main address: 655 Montgomery Street, Suite 600 94111 San Francisco CA
U.S./Canada toll free 1-866-HOTWIRE (1-866-, , https://www.hotwire.com/helpcenter/contact.jsp
  • 114+4 mobile complaints
  • $22.4K claimed losses
  • $190 average
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  • Nov 20
  • Rentals
  • Pompano Beach, Florida
  • Car Rental
  • 8

hotwire runs a scam for car rental, where their computer system quotes a price then on the next screenshot raises it a few dollars figuring the the customer will just pay..its only a couple bucks a day. if you check again from another computer the first lower rate will likely remain. continually checking from the the same computer will result in a higher price.(their system can see your computer... Read more

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  • Nov 17
  • Travel Agencies
  • Bergen, North Holland
  • Flight Ticket
  • 14

On the 5th of August we tried to check-in for all 4 of us with Delta Airline, to travel to North Dakota,unable to check-in, we called Delta Airline and they said sorry your tickets have been cancelled by Hotwire, we were told to contact Hotwire directly. We are talking less than 12hrs before the scheduled flights. We were in utter confusion, our son who had been anxious of starting college was... Read more

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  • Nov 04
  • Hotels and Resorts
  • San Francisco, California
  • Hotel Booking
  • 17

they are a total ripe o hotel room after on price line was 53.00 in stead of 63.00 which they sold it to me and then said they gave it to me for 74 percent off of 274.00 . I called the hotel they even said that they were not a 274.00 dollar hotel the most expensive price was 89.00 that they had. would match it but said the room was not the exact one which it a total ripe off. i spent two hours... Read more

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  • Nov 02
  • Hotels and Resorts
  • New York, New York
  • Hotel Booking
  • 16

Please do not believe the low price guarantee it is rubbish ! We booked a hotel in New York, 5* lower central park at cost of nearly £300 per night. Once confirmed hotwire provided a link to the hotel so I obviously checked price on their site & it was £50 cheaper which i immediately flagged up to hotwire who used v poor reasons not to refund the difference. They refused to answer simple... Read more

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  • From mobile
  • Hotwire
  • Sep 13
  • by anonymous
  • #533823

Just had horrible experience with hotwire. Booked hotel for Dayton Ohio airport. Airport area. Hotel is 20 min. away from airport. Early morning flight with no shuttle service. They will not let me out of reservation, and re-book another with them. Never again. Price line from know on. Add comment

     

  • Sep 10
  • Hotels and Resorts
  • Policy Change
  • 17

Hotwire has recently changed their policy in regards to who is considered preferred customers, but did not notify any of their customers of this change. There are perks and bonuses to being a preferred customer which people count on when making a booking such as the ability to cancel a reservation if need be. Customers were not given any indication or notice of status change from the company... Read more

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  • Aug 27
  • Hotels and Resorts
  • Hotel Reservation
  • 48

Hotwired advertised a room in a hotel in NY City with a 70% discount and the hotel name was kept secret until full payment. When I found out the hotel name and went online to the hotel website to learn more about the hotel I found out the discount offered by Hotwire, which they advertised as 70%, was barely 10%. I reached out to their customer service through e-mails and finally called them and... Read more

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  • From mobile
  • Hotwire
  • Aug 25
  • by anonymous
  • #525818

Adding extra days they charge way jacked up prices.cant add without returning to rental spot.totally ridiculous and rude.both Hotwire andHertz. Add comment

     

  • Aug 20
  • Hotels and Resorts
  • Poor Customer Service
  • 31

This company have the worse customer service ever... I have never felt so hopeless until I use this company. I asked for a specific date to travel and purchase their low fare, when I received my confirmation they have booked me for a day later... WTH? Try to call and get some help but supervisor got on the phone and tell me that its on the fine print that I can't change or make any changes. I... Read more

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  • Aug 04
  • Hotels and Resorts
  • Philadelphia, Pennsylvania
  • Flight Arrangements Cancellation
  • 81

On July 15th, 2014 we went on the internet to try to set and get the most cost conscious flight tickets that we could get from the nearest airport which was Philadelphia, Pennsylvania to San Juan, PR to go see my ailing father whom just had surgery and was found to have terminal cancer. We found a good deal with hotwire.com where our tickets were at an overall cost after taxes of $954 for me and... Read more

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