Hotwire Complaints and Reviews

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Hotwire
Main address: 655 Montgomery Street, Suite 600 94111 San Francisco CA
U.S./Canada toll free 1-866-HOTWIRE (1-866-, , https://www.hotwire.com/helpcenter/contact.jsp
  • 110+4 mobile complaints
  • $19.4K claimed losses
  • $170 average
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  • From mobile
  • Hotwire
  • Sep 13
  • by anonymous
  • #533823

Just had horrible experience with hotwire. Booked hotel for Dayton Ohio airport. Airport area. Hotel is 20 min. away from airport. Early morning flight with no shuttle service. They will not let me out of reservation, and re-book another with them. Never again. Price line from know on. Add comment

     

  • Sep 10
  • Hotels and Resorts
  • Policy Change
  • 13

Hotwire has recently changed their policy in regards to who is considered preferred customers, but did not notify any of their customers of this change. There are perks and bonuses to being a preferred customer which people count on when making a booking such as the ability to cancel a reservation if need be. Customers were not given any indication or notice of status change from the company... Read more

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  • Aug 27
  • Hotels and Resorts
  • Hotel Reservation
  • 40

Hotwired advertised a room in a hotel in NY City with a 70% discount and the hotel name was kept secret until full payment. When I found out the hotel name and went online to the hotel website to learn more about the hotel I found out the discount offered by Hotwire, which they advertised as 70%, was barely 10%. I reached out to their customer service through e-mails and finally called them and... Read more

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  • From mobile
  • Hotwire
  • Aug 25
  • by anonymous
  • #525818

Adding extra days they charge way jacked up prices.cant add without returning to rental spot.totally ridiculous and rude.both Hotwire andHertz. Add comment

     

  • Aug 20
  • Hotels and Resorts
  • Poor Customer Service
  • 22

This company have the worse customer service ever... I have never felt so hopeless until I use this company. I asked for a specific date to travel and purchase their low fare, when I received my confirmation they have booked me for a day later... WTH? Try to call and get some help but supervisor got on the phone and tell me that its on the fine print that I can't change or make any changes. I... Read more

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  • Aug 04
  • Hotels and Resorts
  • Philadelphia, Pennsylvania
  • Flight Arrangements Cancellation
  • 70

On July 15th, 2014 we went on the internet to try to set and get the most cost conscious flight tickets that we could get from the nearest airport which was Philadelphia, Pennsylvania to San Juan, PR to go see my ailing father whom just had surgery and was found to have terminal cancer. We found a good deal with hotwire.com where our tickets were at an overall cost after taxes of $954 for me and... Read more

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  • From mobile
  • Hotwire
  • Jul 16
  • by anonymous
  • #511218

I have been a loyal hotwire hotel user because I have never been disappointed with a 4 star room. I once booked a $500 room for 150. Other guests couldn't believe I paid only 150. Very pleased time and time again! Add comment

     

  • Jun 23
  • Hotels and Resorts
  • Hollywood, California
  • Customer Service
  • 5
  • 5
  • 45

This is the worst service I've ever seen. I had to switch from flying into Portland to flying into Seattle due to my business schedule changing. I called Hotwire and they just said too bad you're out the money but we'll book you another "deeply discounted" car. You've got to be kidding. All I'm asking to do is switch picking up a rental car from one airport in Portland to another in Seattle and... Read more

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  • From mobile
  • Hotwire
  • Jun 06
  • by anonymous
  • #494532

Made reservation went to hotel and told hotwire 45 minutes later I wanted to cancel oops no refunds if these crooks have got you email me csgcom090749@yahoo.com Add comment

     

  • May 25
  • Hotels and Resorts
  • Hotel Booking
  • 1
  • 1
  • 48

So I used Hotwire to book a 3 star hotel in San Diego, CA. I know, you can't expect a luxury resort when you're paying for a 3 star hotel, but Hotwire's had me pay for a 3 star price but gave me a 2 star hotel! I'm easy to please and a no-frills type of gal - So, these options given as examples for a 3 star hotels in this area where fine. I book the 3 star hotel and almost... Read more

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