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  • Customers like
    • What was promised2
    • What i was told i was getting1
  • Customers don't like
    • Lack of customer service5
    • Poor customer service4
    • Different product than advertised3

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  • Jun 22
  • Hotels and Resorts
  • San Jose, California
  • Hotel Reservation
  • 1
  • 1
  • 103
  • REVIEW RATING 5/5

5:42pm 'This is the Days Inn Convention Center Hotel San Jose, Ca. I booked this two star rated hotel for June 3-4, through hotwire and paid for an upgrade even so that I could have two beds in the room (even though I paid for two people) and this is what I got. Hotwire does not, apparently, screen the hotels they book and charge you for, or they don't care. I pre-paid approximately $300 with... Read more

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  • Jun 04
  • Hotels and Resorts
  • Hong Kong, Hong Kong
  • Hotel Reservation
  • 15
  • REVIEW RATING 4/5

Booked a hotel via secret hotel service, which suppose to be even cheaper then standard one given you do not know the exact when do the booking (fair enough right!). After completion i found out other engine (Agent 1) is like 23% cheaper, so i file a refund request of the difference cos Hotwire advertised that it has a low price guarantee, the refund condition is that must be within 24 hours and... Read more

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  • From mobile
  • Hotwire
  • Apr 22
  • by anonymous
  • #625870

I booked 5 star hotel in Las Vegas through Hotwire. It turned out to be Trump Hotel which no way is 5 star. At best is 3 star. Their pool sucks. I asked for refund but they keep saying how it was a 5 star hotel. They purposely push business to them cuz it's not a good place to stay in Vegas. I know they over state star rating with hotels they get extra fees. I will never use Hotwire ever again. Add comment

  • From mobile
  • Hotwire
  • Apr 22
  • by anonymous
  • #625461

Booked a hotel for July 4 in st Louis Missouri USA the guy put in Canada! Have to wait 3-5 days to see if they will even give me my money back!! Bull**** Add comment

  • Apr 21
  • Hotels and Resorts
  • Los Angeles, California
  • Hotel Booking
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

Hotwire is promoting false advertisement. Tryed to book a room today for Vegas andtthey are advertising the room under the in correct zip code. Called all day today to get another room no one would let me speak with a manager. Spoke with a romel mark crystal then finally the manager tiffany. Tiffany was an ***. She didn't fix the problem said basically oh well n nice words n just gave me my money... Read more

Was this review helpful? 1 0

  • Apr 17
  • Travel Agencies
  • New York, New York
  • Car Rental
  • 26
  • REVIEW RATING 4/5

I was burned twice by Hotwire. The first time I bought roundtrip airfare to Miami. The airline canceled out my return tickets, claiming I had made that decision. I appealed to both US Air/American and Hotwire, both of whom couldn't care less that they stranded my family and me. We had to buy new tickets to get home, cutting our vacation short and costing more money. The second incident was... Read more

Was this review helpful? 2 0

  • Apr 15
  • Travel
  • Salt Lake City, Utah
  • Hotwire Travel
  • 13
  • REVIEW RATING 3/5

I don't know how in the world somebody would use their service when their website is impossible to use. They have the settings in a way that it will take for ever to look for what you want. I wanted to look for hotels by price and I was like playing a video game, trying to catch the drop down menu to make my choice. It is ridiculous. You get invaded by their advertising and they just want you to... Read more

Was this review helpful? 1 0

  • Apr 06
  • Travel Agencies
  • Saint Albert, Alberta
  • Hotel Booking
  • 18
  • REVIEW RATING 4/5

Booked a hotel to go visit grandparents who are on their death beds, use Hotwire, book the closest city I can to their care center and confirmation shows me it's the wrong city. Book again once more for the right city, confirms this time I have booked to the proper city and I am happy I have somewhere to stay. Call Hotwire to explain their mess up and ask for my refund. Customer service 'robotic'... Read more

Was this review helpful? 1 0

  • Mar 20
  • Rentals
  • Havre De Grace, Maryland
  • Car Rental
  • 52
  • REVIEW RATING 5/5

I feel your pain! Here is my story: I will tell you the whole story of how my day went. I called Enterprise rental car about renting a car for the weekend. I was told they have a weekend special and the price would be ~$36 (I can't remember the exact price). I went ahead and reserved the car and told her I would be there in 30 minutes (2:30 MST). I left for the rental and was 5 minutes from... Read more

Was this review helpful? 1 0
  • From mobile
  • Hotwire
  • Mar 19
  • by anonymous
  • #610473

They are a scam with a terrible customer service Add comment

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