2.0
  • What was promised2 votes
  • What i was told i was getting1 votes
  • Lack of customer service5 votes
  • Took my money3 votes
  • Poor customer service3 votes
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  • From mobile
  • Hotwire
  • Apr 22
  • by anonymous
  • #625870

I booked 5 star hotel in Las Vegas through Hotwire. It turned out to be Trump Hotel which no way is 5 star. At best is 3 star. Their pool sucks. I asked for refund but they keep saying how it was a 5 star hotel. They purposely push business to them cuz it's not a good place to stay in Vegas. I know they over state star rating with hotels they get extra fees. I will never use Hotwire ever again. Add comment

  • From mobile
  • Hotwire
  • Apr 22
  • by anonymous
  • #625461

Booked a hotel for July 4 in st Louis Missouri USA the guy put in Canada! Have to wait 3-5 days to see if they will even give me my money back!! Bull**** Add comment

  • Apr 21
  • Hotels and Resorts
  • Los Angeles, California
  • Hotel Booking
  • 1
  • 1
  • 6
  • REVIEW RATING 4/5

Hotwire is promoting false advertisement. Tryed to book a room today for Vegas andtthey are advertising the room under the in correct zip code. Called all day today to get another room no one would let me speak with a manager. Spoke with a romel mark crystal then finally the manager tiffany. Tiffany was an ***. She didn't fix the problem said basically oh well n nice words n just gave me my money... Read more

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  • Apr 17
  • Travel Agencies
  • New York, New York
  • Car Rental
  • 8
  • REVIEW RATING 4/5

I was burned twice by Hotwire. The first time I bought roundtrip airfare to Miami. The airline canceled out my return tickets, claiming I had made that decision. I appealed to both US Air/American and Hotwire, both of whom couldn't care less that they stranded my family and me. We had to buy new tickets to get home, cutting our vacation short and costing more money. The second incident was... Read more

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  • Apr 15
  • Travel
  • Salt Lake City, Utah
  • Hotwire Travel
  • 5
  • REVIEW RATING 3/5

I don't know how in the world somebody would use their service when their website is impossible to use. They have the settings in a way that it will take for ever to look for what you want. I wanted to look for hotels by price and I was like playing a video game, trying to catch the drop down menu to make my choice. It is ridiculous. You get invaded by their advertising and they just want you to... Read more

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  • Apr 06
  • Travel Agencies
  • Saint Albert, Alberta
  • Hotel Booking
  • 10
  • REVIEW RATING 4/5

Booked a hotel to go visit grandparents who are on their death beds, use Hotwire, book the closest city I can to their care center and confirmation shows me it's the wrong city. Book again once more for the right city, confirms this time I have booked to the proper city and I am happy I have somewhere to stay. Call Hotwire to explain their mess up and ask for my refund. Customer service 'robotic'... Read more

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  • Mar 20
  • Rentals
  • Havre De Grace, Maryland
  • Car Rental
  • 29
  • REVIEW RATING 5/5

I feel your pain! Here is my story: I will tell you the whole story of how my day went. I called Enterprise rental car about renting a car for the weekend. I was told they have a weekend special and the price would be ~$36 (I can't remember the exact price). I went ahead and reserved the car and told her I would be there in 30 minutes (2:30 MST). I left for the rental and was 5 minutes from... Read more

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  • From mobile
  • Hotwire
  • Mar 19
  • by anonymous
  • #610473

They are a scam with a terrible customer service Add comment

  • Mar 11
  • Rentals
  • Illinois, United States
  • Car Rental
  • 12
  • REVIEW RATING 4/5

I booked a rental car through Hotwire for 3/4/15. They provided the wrong address for the rental car's office. I had to keep my cab for additional 20 minutes in search of the car's location, at additional cost of $25.00. I asked for reimbursement Hotwire refused, since I didn't change my card! (?) I was on the phone with them for 35 minutes. I purchased car insurance through Hotwire, my card was... Read more

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  • Mar 11
  • Hotels and Resorts
  • Fort Worth, Texas
  • Hotel Booking
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

Hotwire.com debited my account $1.00 for each time I booked a room plus the charge for the room. This is not fair or right to do. They are using my money for their gain. How much are they charging consumers each day for they say to verify account. Businesses can make money on money they hold with banks in interest. I'm pissed with my bank and Hotwire. Read more

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