Hotwire Complaints and Reviews

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Hotwire
Main address: 655 Montgomery Street, Suite 600 94111 San Francisco CA
U.S./Canada toll free 1-866-HOTWIRE (1-866-, , https://www.hotwire.com/helpcenter/contact.jsp
  • 106+2 mobile complaints
  • $17.7K claimed losses
  • $164 average
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  • From mobile
  • Hotwire
  • Jul 16
  • by anonymous
  • #511218

I have been a loyal hotwire hotel user because I have never been disappointed with a 4 star room. I once booked a $500 room for 150. Other guests couldn't believe I paid only 150. Very pleased time and time again! Add comment

  • Jun 23
  • Hotels and Resorts
  • Hollywood, California
  • Customer Service
  • 5
  • 10

This is the worst service I've ever seen. I had to switch from flying into Portland to flying into Seattle due to my business schedule changing. I called Hotwire and they just said too bad you're out the money but we'll book you another "deeply discounted" car. You've got to be kidding. All I'm asking to do is switch picking up a rental car from one airport in Portland to another in Seattle and... Read more

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  • From mobile
  • Hotwire
  • Jun 06
  • by anonymous
  • #494532

Made reservation went to hotel and told hotwire 45 minutes later I wanted to cancel oops no refunds if these crooks have got you email me csgcom090749@yahoo.com Add comment

  • May 25
  • Hotels and Resorts
  • Hotel Booking
  • 1
  • 9

So I used Hotwire to book a 3 star hotel in San Diego, CA. I know, you can't expect a luxury resort when you're paying for a 3 star hotel, but Hotwire's had me pay for a 3 star price but gave me a 2 star hotel! I'm easy to please and a no-frills type of gal - So, these options given as examples for a 3 star hotels in this area where fine. I book the 3 star hotel and almost... Read more

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  • May 05
  • Travel
  • Misleading Information
  • 13

I booked a hotel for $207/night which was stated to be 65% off a $599/night rate. The $599 was in Hotwire's words "based on median published rate we've found on leading retail travel sites in the last 24-48 hours for the same neighborhood, star rating, and stay dates". The hotel was at the time of booking (yesterday), and still is today, available on all the leading sites I visited at $249/night:... Read more

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  • Apr 27
  • Airlines
  • Montego Bay, Saint James Parish
  • Customer Service Abuse
  • 13

I booked my flight plus hotel for Calgary to Montego Bay April 21 to 29. Staying at Sandy Haven Negril. I phoned customer service on April 23 requesting cutting the trup short as I have an unforeseen situation! I needed to check if the hotel would refund my money if I left early. Hotwire said I should ask the hotel personally even though Hotwire booked it for me and I purchased the package... Read more

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  • Mar 25
  • Hotels and Resorts
  • Hotel Conditions
  • 2
  • 21

I booked a room near LAX to avoid early morning traffic. I found a reasonable rate on Hotwire. Hotwire listed the hotel as a 2 star hotel comparable to Best Western, Ramada Inn, Baymont Inn & Suites. I looked up those hotels near the airport and thought cool...these places would work great. I booked the room and was given The Days Inn. When I googled the hotel, I was APPALLED by the... Read more

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  • Feb 06
  • Rentals
  • Tampa, Florida
  • Rental Car
  • 1
  • 13

Hotwire rented me a car and then a few days later marketed to my email that there was a better deal. Sure enough they were correct so I took the better offer which was $30 less. Then when I went to cancel the initial reservation they said they could not cancel it because this was one of their "special" arrangements and that it was stated in the guidelines that I accepted. It's really not so much... Read more

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  • Feb 05
  • Hotels and Resorts
  • Green Bay, Wisconsin
  • Hotel Reservation
  • 1
  • 18

I have used hotwire several times in the past and have always had good experiences....until today. I reserved a room for two nights in Madison, WI at a 3-star hotel. After making the reservation and getting the hotel name, I checked the website and found that there was no pool as had been described in the original ad. I was very upset and email customer service. The response was basically that... Read more

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  • Feb 04
  • Travel Agencies
  • Hotwire Travel Site
  • 1
  • 14

I just booked an airline ticket from NYC to Boston on HOTWIRE and there were limited details about the flight however due to an urgent family matter and pending snow storm I booked the flight of $238 roundtrip thinking it was one of the shuttle flights. The information was vague but said the flight we get me into Boston between 7am-9am and a window of the return flight would get me into NYC in... Read more

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