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  • Customers like
    • Convenience of reserving online 2
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    • Lack of customer service 5
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  • From mobile
  • Hotwire
  • Jan 16
  • #772212

The Hotwire hot rate is more expensive than calling the hotel and booking directly. I paid almost 30% more than the hotel room was priced and also did not know the name of the hotel until I booked. Please don't get fooled like I did. Add comment

Booked a 2-star hotel in the area called "Downtown Miami". Got a 1.5-star hotel in the area called "Midtown Miami", aka Little Haiti. Called Hotwire, and they would do nothing. Stayed there anyway, even though my wife was horrified. Brought a gun with me, but couldn't use it on the cockroaches. I will NEVER use Hotwire again, under any circumstances. EVER. Since evidently I need 80 words,... Read more

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Dec. 22 we contacted Hertz from concerns this brought up and another issue about our car reservation through hotwire. They had a reservation on their system but since it was done by hotwire they couldn't help us with our concerns. We called hotwire. An associate worked with us for some time, couldn't find anything in the system under the itinerary number or our email, a supervisor worked with us... Read more

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I went to check on my itinerary. Forgot my password. So I go to their not-so-helpful system and plug in my credit card number and my email address. I get a message saying it's invalid. I know that's bull dung. So I try again each time with a different card number since I am not sure which one I used. Each time, it's getting invalid. Well, it turns out the idiots at Hotwire create DIFFERENT ERROR... Read more

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I called and placed reservations for my nephew to visit for Christmas. A week before he became sick and I called hotwire to find out what would happen if he ended up not being able to travel. The lady did not speak english to well and we had a terrible conversation. After about an hour of back and forth I thought that she had gotten the message of what I wanted and was going to send me the... Read more

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I called Hotwire to get a price for an additional driver I was told you had to book first and call the company I asked what was the going rate was and was told 0/30 dollars for the booking. After I booked I called the rental company and they wanted $12 day or another $132.00 I called four times to cancel along with 4 foreign supervisors and no one could cancel the booking. False information ands... Read more

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They charged my credit card but did not complete my vacation booking.....after several hours I have still gotten nowhere. Worst experience ever dealing with this incompetent company. Last night the supervisor tried to convince me my call never happened even though the hour phone call certainly did happen, and the rep took my credit card information then hung up on me. Today they magically see my... Read more

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After booking a hotel on Hotwire I was forced to cancel 10 days in advance do to a medical issues with a party involved. Hotwire wants a signed paper from a physician in order to refund the money. Ever try and get ahold of a physician from a third party let alone get a signed paper from one when they are not required to do so by law. I notice Hotwire is in partnership with Allinaz Insurance... Read more

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NEVER USE HOTWIRE AGAIN!!!
1 of 2

I was a new customer with hotwire; there is/was a link on their website that says $10 off your hotel booking when you sign up for their subscription newsletter, so I tried to sign up. But no matter what email address I entered, it said, you're already subscribed! Not true! I called their support to figure out what was going on. After talking to three different representatives (being transferred... Read more

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I booked a reservation and it gave me hot rate page and on the bottom it shows Hilton , The luxury Collection, etc. and when I clicked book and asked for credit card and personal info it said that it will be reveal at the end of the reservation and SORPRISE a sucky hotel and did not even have a double bed and I reserved 2 rooms for 8 people and they pretended to accommodate us at the sucky hotel.... Read more

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