1.6
  • What was promised2 votes
  • What i was told i was getting1 votes
  • Lack of customer service4 votes
  • Price changes as you purchase2 votes
  • Took my money2 votes
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  • Feb 26
  • Travel Agencies
  • San Juan Capistrano, California
  • Airline Booking Service
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

Please do NOT use Hotwire. I traveled to Mexico 2012 summer and while purchasing tickets from Hotwire they told me I had to buy a full fare ticket for my infant son which was not accurate. I was only suppose to pay a 10% fee of a full fare ticket. I called the airline but they said the booking error lead back to Hotwire and they were the one's who should refund my overpayment. So after numerous... Read more

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  • Feb 22
  • Hotels and Resorts
  • Hotel Booking
  • 9
  • REVIEW RATING 4/5

DON'T DO BUSINESS WITH THIS COMPANY THERE'S OTHER COMPANIES OUT THERE! Booked hotel #1, fell and broke two toes & two ribs hours later... Dr. said could not travel, hotwire said they needed "doctors excuse letter" on doctors letter head faxed to them which I did and 3 days later they said it's 'not doctors letter head' so it's not acceptable... I actually went to the doctors and had him write... Read more

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  • Feb 22
  • Hotels and Resorts
  • Palm Beach Gardens, Florida
  • Hotel Booking
  • 7
  • REVIEW RATING 4/5

After paying for, and receiving a confirmed reservation at the Floridian Express in Orlando, FL, it took speaking to 5 people at Hotwire over a span of nearly 1.5 hours in a hotel lobby before my wife and son were able to check into their hotel. The weary ordeal with Hotwire started at 11:30PM and never ended until nearly 1:00AM!!!! There was absolutely no reason for this to happen, and Hotwire... Read more

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  • Feb 17
  • Travel Agencies
  • New York, New York
  • Hotel Booking
  • 21
  • REVIEW RATING 5/5

Myself and my wife booked a 4 star hotel in times square for Valentines Day using Hotwire to try and save some $$$ as they offer online and their advertisements, We received a confirmation that day Feb 14th for the hotel from Hotwire. So not knowing any better we came to Time square with plenty of time to check in and go to our room, shower change and head out to a Broadway dinner and show, we... Read more

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  • Feb 15
  • Hotels and Resorts
  • Hotel Booking
  • 9
  • REVIEW RATING 4/5

To Whom it may concern, • Your booking is final and can't be refunded or changed. For details, view Hotwire Travel Products Rules and Restrictions. • Call the hotel directly about bed types, check-in/check-out times and special requests. • Hotels will require a credit card when you check in; debit cards may not be accepted. • Rooms will sleep the number of guests, but bed types and sizes... Read more

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  • Feb 04
  • Airlines
  • Whitsett, North Carolina
  • Departures
  • 19
  • REVIEW RATING 4/5

I had a confirmed and paid for vacation to Thailand from USA 2 months prior to departure. My airline notified Hotwire several days/few weeks in advance from my departure of a flight change. When I contacted Hotwire they stated it would take 7-10 business days to negotiate my change in itinerary. I contacted the airlines directly and they would not work with me because Hotwire was my booking... Read more

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  • Feb 01
  • Rentals
  • Car Reservation
  • 13
  • REVIEW RATING 3/5

I booked two cars using my credit card which covers collision insurance. One car is to be driven by myself and the other by my daughter. Later I discovered that my credit card will only insure the car I will be driving leaving the other car uninsured. I called Hotwire and spoke first to an operator and later to the supervisor. I asked them to change the payment method from my card to that of my... Read more

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  • Jan 03
  • Rentals
  • Waterville, Maine
  • Car Rental
  • 29
  • REVIEW RATING 4/5

The price shown on the first page of the Hotwire car rental web site is increased by a few dollars when you accept it and go to the booking page. Even when you restart the search it does the same thing. This does not reflect a market price change but a deliberate and intentional bait and switch strategy by Hotwire. This is misleading and unethical. This business practice by Hotwire drove me to... Read more

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  • Nov 29, 2014
  • Hotels and Resorts
  • Mesquite, Texas
  • Deposit
  • 49
  • REVIEW RATING 4/5

malvin boyd 902 Birchwood Dr Garland, Tx 75043 It has been a difficult time trying to maintain an income to stay in hotels to provide for my shelter. However, just one occasion changed everything for me. Since I am living paycheck to paycheck I have no money to waste. I used Hotwire.com on 11/28/2014 to book a two night stay. No where did the website state I needed an additional $100 deposit. I... Read more

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  • Nov 20, 2014
  • Rentals
  • Pompano Beach, Florida
  • Car Rental
  • 35
  • REVIEW RATING 4/5

hotwire runs a scam for car rental, where their computer system quotes a price then on the next screenshot raises it a few dollars figuring the the customer will just pay..its only a couple bucks a day. if you check again from another computer the first lower rate will likely remain. continually checking from the the same computer will result in a higher price.(their system can see your computer... Read more

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