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Reserved a car in Phoenix we reserved through Hotwire. The counter thief did not tell us they did not accept the car insurance through Hotwire we also had to pay 13.99 a day for additional driver and we were told the fuel option was 2.34 per gallon. When we got our...
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1.0
#1127895
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Saturday Aug 5, 2017 I booked a hotel on HotWire worse mistake ever! I was going to drive out to California that same day I thought I found a last minute deal on their page so I booked my room. My confirmation guaranteed that I did not have to call the hotel (TRADEWIND...
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#1084650
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I was double charged for a car rental on June 7, 2017 for a one day rental. Have been calling hotwire since June 8, 2017 which is over a month at least 2-3 times a day. I've faxed the documents they've requested and emailed them at their two email addresses.. They even...
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Anonymous
Smitski

You've called 50-60 times over $34 ?Is your time worth nothing at all to you ?Why would you repeat the same failing behavior obsessively and expect success ?Get over it and po...

I liked
  • Prior purchases were okay
I didn't like
  • Took my money
#1073955
Reply to reviews

Hotwire SUCKS!

Hotwire
#1104871
Claimed a hotel was available. After booking and the withdraw of funds from PayPal. The hotel was not available and aftet a week my funds are still on hold. HOTWIRE SUCKS! BEWARE!
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Hotwire - I can sum it up in one word terrible

Hotwire
#1087491
1.9
Details
Been trying to get my refund for 3 months
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
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Hotwire Car Rental Booking Review

Hotwire
#900926
1.4
Details
I booked a car rental online through Hotwire. Total price prepaid $75 for 5 days in Cancun, with insurance. Vendor Europcar. When I got there Europcar said that insurance company DOES NOT provide service in Mexico and I had to buy another onsite and for over 200 dollars. It has been impossible to get in touch with Hotwire. I haven't been able to reach their numbers and they don't provide email.
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Hotwire Room Booking Review

Hotwire
#898751
2.5
Details
I booked the hotel using Hoteire and requested to cancel 3 days earlier and they wouldn't refund my money. How can they run business like this? I'm so pissed. Will never use Hoteire again.
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Exchange, Refund and Cancellation Policy
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Featured

I booked my hotel and had a conformation for a hotel near the phoenix airport with an airport shuttle, with the airport shuttle being the most important feature of the hotel to me, because my car rental did not start till the following morning.  I later received a call...
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LadyScot
LadyScot

Always have a backup plan. How hard would it have been to take a cab?

1.6
I didn't like
  • Unethical business practice
#1045680
Reply to reviews
Watch HOTWIRE ap--it will allow you to double charge you. All reservations do not show up in plans through HOT WIRE. This is where they get you. It does not register and allows you to, encourages you to make another reservation. When you call to get one refunded they...
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1.0
I didn't like
  • Double charging
#1037867
Reply to reviews
I booked a "hot deal" They advertise you will get deep discounts if you let them choose your hotel. They also say that the discounts are so deep that the hotels won't publicly advertise the price because the rates are so cheap that is why it is a big secret. I recieved...
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1.0
I didn't like
  • False advertising on hotdeals
#1035409
Reply to reviews
I prepaid in full for a rental car from Hotwire. Their car broke down and needed to be towed to a shop for repairs. I was without the car all day which completely ruined the plans I had made with family members we were visiting. I had to manage the entire process of...
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#1018384
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I made a reservation, but first call a specialist to help me. I wanted to be sure that everything was fine, I asked if the hotel had a pool and she told me that when I book the hotel I did not have a pool, I called customer service to explain What happened and did not...
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1.0
I didn't like
  • Is a fraud company
#1005701
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My wife made a car reservation but for the wrong airport. When I called to see if I can either change it or cancel it, I was told no. They were even unwilling to change the rental from one airport to another in the SAME stay! This simply doesn't make any sense as they...
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#999984
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I booked a car online with hotwire.com. When I booked the car I purchased insurance through hotwire for $45. When I picked up the car at PAYLESS CAR RENTAL I was asked if I wanted insurance, I said I already purchased insurance. I signed the contract and drove to my...
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1.0
I didn't like
  • Deceptive practices for selling insurance
#996689
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