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1.3 Based on 50 reviews
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  • Customers like
    • Convenience of reserving online 4
    • What was promised 3
    • Price 2
  • Customers don't like
    • Lack of customer service 17
    • Different product than advertised 6
    • Took my money 5
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I made a reservation with Hotwire. Due to illness, I needed to cancel I did not want to get othes sick. Hotwire would not refund me nor give me credit for the $68.50. Agent not helpful Apology was insincere They do not care about customer service all they say is no, no, no no no no no no no no no no no no They lost my business Their favore word is no, no, no, no, no, no, no Been using them for 8 years. I have closed my account Read more

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I booked a hotel for 4 nights at Hotwire. I got lured with a luxury option (previous customer got this hotel...) and got a mediocre option as a result. On top of that the total amount was considerably higher than on Hotels.com and the hotel will charge an additional $35 per night for parking. This parking charge was not mentioned any were at booking and is 25% uprise on the price per night. All in all a terrible experience with Hotwire. Will... Read more

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I am pretty certain that its 'no refund' clause is being used in conjunction with what is known at their side, and in fact engineered at their side, misleading web site, point-of-sale or point-of-booking, information displayed. I was at an airport a few moths ago, and both a car rental clerk and myself tested again what had just occurred/happened with me as the Hotwire website showed my original search specifications correctly at the top of... Read more

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Hotwire popped up while I was searching for a rental car. Since I've never been totally obligated to a car rental before I had no idea that if you changed your mind or found a better deal you would still be charged for the reservation you don't want. I am pissed. I feel this is terrible business practice. Preditory practices to say the least. Their rates are no better than if you go directly through the company. Buyer Beware! Read more

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booked a room and it was much more on hotwire than booking the hotel itself. Tried calling and got transferred form one person to another. Told that the number I called was expedia and not hotwire but it is the hotwire number from their website and the one they gave me incase I was disconnected. Surprise disconnected not once but twice! I just gave up and will never use them again!!! Spent well over 1 hour on the phone with them and no one... Read more

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Had used Hotwire.com to arrange car rental in Salt Lake City for this weekend....I was VERY explicit that I have serious back issues and CANNOT BEND to get into any of the smaller cars. Hotwire rep assured me that everything would be exactly as I needed it, and set us up with a "SPECIAL" car, which the rep repeated several times, would be nothing smaller than mid size and assured me that we would be getting either a 'full" size or "Luxury" size... Read more

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I booked an economy car rental through Hotwire and received a reservation for Hertz LAX. When I arrived at Hertz, I was told the car I had reserved was not in stock and that they were going to upgrade my reservation. The agent processed a rental for a sedan, saying nothing about additional fees accruing or about my original rental terms no longer being valid. The rental fee she specified was identical to the one I had paid for so I signed the... Read more

Was this review helpful? 0 0

I have had two terrible experiences with hotwire and their customer service is terrible as well. I am still on the phone holding as i attempt to get reimbursed for the two fees charged to my credit card. I attempted Hotwire over a year ago. After much hassle and not receiving a confirmation email, I had no idea where to go and yet a charge to my credit card appeared. Fast forward to this week. I attempted to used hotwire again, this time a... Read more

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I purchased a 4 Star room in NYC for a steal at $200, yes 4 star room! I was excited to get such a nice property for such a reasonable rate. When I was confirmed into the Holiday Inn I thought it must have been a mistake. On Hotwire, the give examples of a 4 star as a Westin and a Hyatt. They have Holiday Inn listed as a 3 star example. I thought there muse have been something wrong as I paid, and was locked into a deal for a 4 star. I... Read more

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As a consumer, I have never experienced such poor customer services and am beyond frustrated with the situation Hotwire has put me in. I am extremely disappointed in my recent encounter with hotwire as I have been a loyal customer in the past. On July 20 I made two reservations, each with two rooms and for 4 people. Three days ago, I happened to call both hotels and was told that the reservations that I made were both 2 rooms and each room for 2... Read more

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