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Saturday Aug 5, 2017 I booked a hotel on HotWire worse mistake ever! I was going to drive out to California that same day I thought I found a last minute deal on their page so I booked my room. My confirmation guaranteed that I did not have to call the hotel (TRADEWIND...
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#1084650
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I was double charged for a car rental on June 7, 2017 for a one day rental. Have been calling hotwire since June 8, 2017 which is over a month at least 2-3 times a day. I've faxed the documents they've requested and emailed them at their two email addresses.. They even...
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Anonymous
Smitski

You've called 50-60 times over $34 ?Is your time worth nothing at all to you ?Why would you repeat the same failing behavior obsessively and expect success ?Get over it and po...

I liked
  • Prior purchases were okay
I didn't like
  • Took my money
#1073955
Reply to reviews

Featured

I booked my hotel and had a conformation for a hotel near the phoenix airport with an airport shuttle, with the airport shuttle being the most important feature of the hotel to me, because my car rental did not start till the following morning.  I later received a call...
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LadyScot
LadyScot

Always have a backup plan. How hard would it have been to take a cab?

1.6
I didn't like
  • Unethical business practice
#1045680
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Hotwire - I can sum it up in one word terrible

Hotwire
#1087491
1.9
Been trying to get my refund for 3 months
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Hotwire Car Rental Booking Review

Hotwire
#900926
1.4
I booked a car rental online through Hotwire. Total price prepaid $75 for 5 days in Cancun, with insurance. Vendor Europcar. When I got there Europcar said that insurance company DOES NOT provide service in Mexico and I had to buy another onsite and for over 200 dollars. It has been impossible to get in touch with Hotwire. I haven't been able to reach their numbers and they don't provide email.
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Hotwire Room Booking Review

Hotwire
#898751
2.5
I booked the hotel using Hoteire and requested to cancel 3 days earlier and they wouldn't refund my money. How can they run business like this? I'm so pissed. Will never use Hoteire again.
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Hotwire Room Booking Review

Hotwire
#896973
Booked a room in Chicago, the cab driver didn't even know where it was, the lobby was in the hallway, the room was phone booth size, no amenities, I mean zero. When I called Hot Wire to change or upgrade they said no changes and about hung up. Will never use them again.
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Watch HOTWIRE ap--it will allow you to double charge you. All reservations do not show up in plans through HOT WIRE. This is where they get you. It does not register and allows you to, encourages you to make another reservation. When you call to get one refunded they...
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1.0
I didn't like
  • Double charging
#1037867
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I booked a "hot deal" They advertise you will get deep discounts if you let them choose your hotel. They also say that the discounts are so deep that the hotels won't publicly advertise the price because the rates are so cheap that is why it is a big secret. I recieved...
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1.0
I didn't like
  • False advertising on hotdeals
#1035409
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I prepaid in full for a rental car from Hotwire. Their car broke down and needed to be towed to a shop for repairs. I was without the car all day which completely ruined the plans I had made with family members we were visiting. I had to manage the entire process of...
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#1018384
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I made a reservation, but first call a specialist to help me. I wanted to be sure that everything was fine, I asked if the hotel had a pool and she told me that when I book the hotel I did not have a pool, I called customer service to explain What happened and did not...
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1.0
I liked
  • Present you a hotel and they are not really
I didn't like
  • Is a fraud company
#1005701
Reply to reviews
My wife made a car reservation but for the wrong airport. When I called to see if I can either change it or cancel it, I was told no. They were even unwilling to change the rental from one airport to another in the SAME stay! This simply doesn't make any sense as they...
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#999984
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I booked a car online with hotwire.com. When I booked the car I purchased insurance through hotwire for $45. When I picked up the car at PAYLESS CAR RENTAL I was asked if I wanted insurance, I said I already purchased insurance. I signed the contract and drove to my...
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1.0
I didn't like
  • Deceptive practices for selling insurance
#996689
Reply to reviews
Don't be fooled. This is a 2 star resort. We thought we had a great deal thru Hotwire but they couldn't find our reservation and treated us third class even when they finally found it. Room is super tiny and vintage 80s. The fabulous water park pool is NOT included...
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#983032
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