Anonymous
map-marker Denver, Colorado

Cancellation was easy

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I am sick and needed to cancel. Very helpful. It was a hot rate deal, but they talked to hotel and worked it out. Thanks
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Jenifer J Drp
map-marker Dallas, Texas

Can't book hot rate with hot dollars

I'm trying to use my hot dollars to book a hot deal online and every time that I click check out it pops up that I couldn't make the reservation but my card has not been charged. I have enough hot dollars to pay for the whole reservation.
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Preferred solution: Let the company propose a solution

Terry O Mkv
map-marker Dublin, Leinster

Your reservation is confirmed confirmation HNV930****

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Dear Sir we are based in Dublin Ireland and had booked a car rental with you in Los Angeles because of Covid we were unable to fly. We are planning to visit LA in May and would like to arrange to book a car Please let me know what we need to do Many thanks
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Preferred solution: Deliver product or service ordered

User's recommendation: Still no response y from Hotwire I live in Dublin Ireland

Hanno S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Carrentals

I booked twice through their site. I need only one car. Please cancel one car. My booking numbers are as follows: 375849**** ACE 331438**** ECONOMY Thank you for your efforts Best greetings from Germany Family Stiller
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Preferred solution: I only need one car, by accident we booked two cars

Reina D Cnf

Unable to get a hold of anyone to see if my hotel went through or if my credit card was used.

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I made hotel reservations, paid for it, and it said wait for hotel and then shut down . Unable to get through via text or phone .
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Cons:
  • Absolutely no customer service
  • Suck service

Preferred solution: Deliver product or service ordered

Lavon W Wbr
map-marker New Orleans, Louisiana

Airline ticket with Silver Airway. 722755****6233

Flight delay to Jacksonville 4 hours and return flight 5 hours. Worst airline that I have experienced in 42 years of flight. I will never fly with Silver again, my time is more valuable that the $254. Hotwire should try to help get refund from trip. I have dealt with Hotwire in the past, hate to have to give up on Hotwire.
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Loss:
$254

Preferred solution: Full refund

User's recommendation: Do not use Silver Airway

Megan D Ifd
map-marker Seattle, Washington

If I could give them negative stars I would...terrible company

Hotwire - If I could give them negative stars I would...terrible company
I booked a hot rate accidentally, called immediately because the dates were wrong and we cannot use the car. I think they offered alternative dates and I didn't notice the chance. NO where on the original page does it say that the hot rate is a final sale, that should be clearly stated and it is not. Furthermore, customer service will do nothing to help you. The manager was reading from a script or something. I asked for the contact to 1) legal and 2) a genaral manager. This is illegal btw.
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Loss:
$107

Preferred solution: Full refund

Anonymous
map-marker Fayetteville, North Carolina

Customer service sucks.

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AI tried calling 2-3 numbers and never got to speak with a real person. That was quite disturbing needless to say I didnt book a trip.
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User's recommendation: Avoid Hotwire

Denise W Kdd

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Verified Buyer
|

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Verified Reviewer

Help me. Wrong flight booked

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Updated by user Aug 10, 2021

I have never been more disappointed with a company more than yours. I am disabled and on a very strick budget.

I had saved for some time to be able to go to Kansas and see my children and grandchildren.

I wasted two days trying to solve a book error. It ended with...

Original review Aug 08, 2021
I was charged twice. Please credit my account for one of the charges in the amount of $103.38.
Also charged fir a flight change that had me flying out of Phoenix to Slc before my original flight had landed from Wichita to Phoenix in the amount of $ 33.98.

Please credit back to my card.
Total credit due back on card is $137.36
Also cause me to have to extend my rental car agreement in which cost me an additional 78.00. I feel this should be credited back to me as well.
Grand total due back 215.36
Along with several calls made where I was treated rude, hung up on and unable to correct the situation.

I spent over 5 hours on the phone and it is very frustrating due to taking time away from my family and the purpose of the trip causing issues and additional stress that unnecessary. I was also charge for two flights twice at 103I have never been more frustrated.
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Loss:
$522
Pros:
  • Car rental
Cons:
  • Not even the supervisors helped and i spoke with more than 1

Preferred solution: Full refund

Anonymous
map-marker Westlake, Ohio

Weather conditions

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I wouldnt give this car rent company even one star. Hertz in Cleveland Hopkins airport is terrible.

I rented s car to pick on 02/03/2022 ay 9PM and when I arrived on time a lady was there and shouted at me and my cousin am sorry we are closed, I cant help you I cant help you then I told her that I rented a car and it was prepaid then at least cancel it for me or tell me what to do I need the car as I will travel the next day then again she said no I cant I cant we have to leave now due the snow storm I told her the storm already started the day before so thats not an issue now and she left without even replying back to me. I rented the car through Hotwire application, I tried to contact both hotwire and hertz but both of them didnt help even the customer service for hertz over the phone hanged up the call on me while I was speaking. I need someone responsible from Hertz to get back to me And tell me how would I get my money back. I don't recommend hotwire or hertz for car rentals.

They didnt even send an email for early closure.

However on their website for this destination they are supposed to close at 11PM. Moreover when I asked another company the guy told that they usually leave early and thats usual.

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User's recommendation: Will not recommend

Julie H Fcq

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Verified Reviewer

I need to speak to somebody.

Hotwire - I need to speak to somebody.

We arrived at our destination at 1:45 AM and were told we were going to be charged an extra $25 for checking in early even though we were leaving in the morning at the same time as everybody else? Also, this was not described anywhere when we made the reservation.

When I questione the extra charge, AJ Told me he would not be charging me the extra $25, instead he told me quite rudely that he would be charging me the full rate instead, in other words he told me that I could just leave. Even threaten to call the cops and I was being calm. I asked to see a supervisor and he told me he was the supervisor. I left went back into Hotwire signed up for another hotel because there were none available around and we got sent to the same hotel again!

I need refunded twice! And I am driving around Sarasota right now trying to find a hotel because if I go through you youre going to send me to him again!

Thats him, AJ.. so very very rude, I was shaking when I left.

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Loss:
$200

Preferred solution: Full refund

Resolved
Bob S Uwj

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Verified Reviewer
| map-marker Wichita, Kansas

Resolved: Virtual Credit Card

Updated by user Jan 07, 2022

Company fixed the issue and I have been provided with apology. Sorry Wrong website.

Original review Jan 07, 2022
Hello my name is Aleecia. Im a front desk attendant at Best western North East in Wichita Ks at 7824 e 32nd St N. I have a guest who booked a reservation through hotwire after our automatic night audit had already run. Therefore, her reservation did not come through to our system. I spoke with a hotwire representative and he sent me the Virtual Card for the reservation but it said the card was expired. The card # I was sent i. Please send a new virtual card as soon as possible.
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Loss:
$10

Preferred solution: Included in Email

Anonymous
map-marker Falls Church, Virginia

Refund

Hotwire - Refund
I booked a flight in September 2021 and canceled it by the deadline of 24 hours. I did not get my refund back yet.
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User's recommendation: Pay my refund back

Quanita Vnx
map-marker Leesburg, Florida

Car rent , estafadores

Hotwire - Car rent , estafadores
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Estafadores en la renta del vehículo me dejaron en la calle a las 9;30 de la noche, nunca mas hagan esto a las personas
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gordon f Abj

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Verified Reviewer

MISLEADING

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I'm in Canada and booked a hotel they advertised at a GOOD rate but nowhere on hotwires site does it state u.s. $$ VERY MISLEADING!!!!!
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Loss:
$83
Cons:
  • Lack of customer service
  • Terrible customer service

Preferred solution: REFUND FROM U.S. CONVERSION!!!

User's recommendation: DON'T !!!! USE HOTWIRE

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