San Jose, California
1 comment
Featured Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability

5:42pm

'This is the Days Inn Convention Center Hotel San Jose, Ca. I booked this two star rated hotel for June 3-4, through hotwire and paid for an upgrade even so that I could have two beds in the room (even though I paid for two people) and this is what I got. Hotwire does not, apparently, screen the hotels they book and charge you for, or they don't care. I pre-paid approximately $300 with the upgrade for this. This is what I was stuck with, since I really couldn't afford to book another hotel on such short notice, after already paying for this one. Great customer service Hotwire. You see in these pics the rusty tissue dispenser in the cracked wall, one of several holes that were in the bedspread, patched up holes in the walls that didn't even match the paint, the grime around the jets in the bath tub, and a rusty razor blade found underneath the little coaster thing (where the complimentary toiletries where place on). Not shown was the dirty swimming pool. And not also shown was the strange girl in the front lobby in her underwear changing clothes from a garbage bag. I didn't have my phone to take the pic, nor is it something I would have wanted to take a pic of. Sounds unbelievable, but it really did happen. Hotwire should pay you for staying in this raunchy, dirty, beat-up hotel. If Hotwire doesn't believe me, they could go look at this place for themselves. I'm sure it hasn't changed. Be warned people booking through Hotwire. This could happen to you.'

This is the Days Inn Convention Center Hotel San Jose, Ca. I booked this two star rated hotel for June 3-4, through hotwire and paid for an upgrade even so that I could have two beds in the room (even though I paid for two people) and this is what I got. Hotwire does not, apparently, screen the hotels they book and charge you for, or they don't care. I pre-paid approximately $300 with the upgrade for this. This is what I was stuck with, since I really couldn't afford to book another hotel on such short notice, after already paying for this one. Great customer service Hotwire. You see in these pics the rusty tissue dispenser in the cracked wall, one of several holes that were in the bedspread, patched up holes in the walls that didn't even match the paint, the grime around the jets in the bath tub, and a rusty razor blade found underneath the little coaster thing (where the complimentary toiletries where place on). Not shown was the dirty swimming pool. And not also shown was the strange girl in the front lobby in her underwear changing clothes from a garbage bag. I didn't have my phone to take the pic, nor is it something I would have wanted to take a pic of. Sounds unbelievable, but it really did happen. Hotwire should pay you for staying in this raunchy, dirty, beat-up hotel. If Hotwire doesn't believe me, they could go look at this place for themselves. I'm sure it hasn't changed. Be warned people booking through Hotwire. This could happen to you.

Reason of review: Bad quality.

Monetary Loss: $325.

Preferred solution: Full refund.

I didn't like: Different product than advertised.

Had an Experience with Hotwire?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#998838

First off, 2 star.Thats part of the problem right there.

I reserved a room at a 4 star hotel and when I got there, found the condom machines in the lobby and the guy at the front desk behind bullet proof glass, and he asked me how many hours I wanted the room because he didn't have my reservation.I walked out.

You May Also Like

We wanted to thank BookVIP for amazing trip to Costa Rica where we saved over $1500 Bookvip "Secrets Papagayos is a wonderful intimate village. The staff is first class and offer excellent service. The food is very good. The views are great and the water is welcoming...." Read more We have had a great time at the Omni Cancun...we cant stay enough good things about Omni & BookVIP! Bookvip "We booked this package through BookVIP and were a little skeptical at first at the savings but glad we did! We loved the cleanliness in room and throughout resort, friendly..." Read more Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T. Airbnb "I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the American Arbitration..." Read more Airbnb does not protect the consumer Airbnb "Early September I booked "Cozy apartment in the heart of Fremont" in Seattle, through Airbnb. Arrived for a late check-in, discovered the place was filthy. Because of the late hour,..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more Pepperfry  received wrong product and pepperfry is not ready to accept it back Pepperfry "Hi have order a clock "Black Iron 8 Inch Vintage Double Sided Station Wall Clock by Anantaran" (Sku: DE1370875-S-PM6126) (Order No is 303227277) which has WHITE inner background being displayed..." Read more Eharmony customer care 1.844.238.8666 eharmony customer care phone number Eharmony "Eharmony customer care 1.844.238.8666 eharmony customer care phone number eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer..." Read more Popeyes Louisiana Kitchen - Bad experience and bad customer service Popeyes Louisiana Kitchen "I visited the popeyes location on the attached receipt to order the new cheddar biscuit butterfly shrimp deal. When I opened the tackle box, I alerted the manager that the..." Read more