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My wife made a car reservation but for the wrong airport. When I called to see if I can either change it or cancel it, I was told no. They were even unwilling to change the rental from one airport to another in the SAME stay! This simply doesn't make any sense as they...
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#999984
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I booked a car online with hotwire.com. When I booked the car I purchased insurance through hotwire for $45. When I picked up the car at PAYLESS CAR RENTAL I was asked if I wanted insurance, I said I already purchased insurance. I signed the contract and drove to my...
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1.0
I didn't like
  • Deceptive practices for selling insurance
#996689
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Don't be fooled. This is a 2 star resort. We thought we had a great deal thru Hotwire but they couldn't find our reservation and treated us third class even when they finally found it. Room is super tiny and vintage 80s. The fabulous water park pool is NOT included...
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#983032
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Hotwire Room Booking Review

Hotwire
#896973
Booked a room in Chicago, the cab driver didn't even know where it was, the lobby was in the hallway, the room was phone booth size, no amenities, I mean zero. When I called Hot Wire to change or upgrade they said no changes and about hung up. Will never use them again.
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Payless Car Rental Car Rental Review

Hotwire
#893196
1.7
Details
RDU airport: I reserved a car online through Hotwire only to be informed there were no cars available when I arrived at the rental office. Myself and 4 other customers were told this. Don't book Payless or throughHotwire.
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Additional Fees
Customer service
Insurance Quality
Price Affordability
Product or Service Quality
Value for money
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Budget Inn Room Review

Hotwire
#829143
About budget inn in pinellas park Florida Worst motel I ever stay in Room are dirty poor maid service refrigerator freeze everything no tetephone bathroom rack falling down
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Hotwire Customer Care Review

Hotwire
#827782
Today was the last time i ever use hotwire and will make sure everyone i know don't use it and will post it on my travelocity account for the world to read it. These people have the worst costumer service i have ever experienced.
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*****HOTWIRE***** Please don't book your car rental through them, they don't let you change/modify if you have a mistake on your reservation like AM instead of PM. They don't let you cancel your reservation & they charged your credit card up front. Also, very bad...
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#977049
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Reserved a car through Hotwire, my plans changed, I called to cancel hoping to get a refund at best a credit. No such luck, the customer service rep (I use that term lightly) and her supervisor regurgitated the same company line "no refunds, exchanges or transfers."...
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1.0
I didn't like
  • Rigid policies
#976152
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I reserved a car from hotwirecarrental.com and they did not explain their company policy and service guide to wondering costumers, as myself, henceforth I soon realized that the company is nonrefundable for the payment I made for the car. Even though I called in and...
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1.0
I didn't like
  • Poor customer service
  • Charged me after i had canceled a week in advance
  • Did not explain company policy well on website and phone call
#972775
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I made a reservation with Hotwire. Due to illness, I needed to cancel I did not want to get othes sick. Hotwire would not refund me nor give me credit for the $68.50. Agent not helpful Apology was insincere They do not care about customer service all they say is no,...
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h.kitchener
h.kitchener

You wanted special treatment. They followed the rules which you agreed to when booking. Find a pillow to cry in but, yes go elsewhere from now on.

#937437
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I booked a hotel for 4 nights at Hotwire. I got lured with a luxury option (previous customer got this hotel...) and got a mediocre option as a result. On top of that the total amount was considerably higher than on Hotels.com and the hotel will charge an additional...
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Anonymous
Anonymous

Issue has never been resolved by Hotwire, only standard answer

1.0
I didn't like
  • Additional charges not mentioned
  • Being overcharged
  • Unethical business practice
#922218
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I am pretty certain that its 'no refund' clause is being used in conjunction with what is known at their side, and in fact engineered at their side, misleading web site, point-of-sale or point-of-booking, information displayed. I was at an airport a few moths ago, and...
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1.0
I didn't like
  • Trick customers
  • Deliberate misinformation
  • Link deceptive sales practice with no-refund policy
#920986
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Hotwire popped up while I was searching for a rental car. Since I've never been totally obligated to a car rental before I had no idea that if you changed your mind or found a better deal you would still be charged for the reservation you don't want. I am pissed. I...
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#920303
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