My wife made a car reservation but for the wrong airport. When I called to see if I can either change it or cancel it, I was told no. They were even unwilling to change the rental from one airport to another in the SAME stay! This simply doesn't make any sense as they...Read more
I booked a car online with hotwire.com. When I booked the car I purchased insurance through hotwire for $45. When I picked up the car at PAYLESS CAR RENTAL I was asked if I wanted insurance, I said I already purchased insurance. I signed the contract and drove to my...Read more
Don't be fooled. This is a 2 star resort. We thought we had a great deal thru Hotwire but they couldn't find our reservation and treated us third class even when they finally found it. Room is super tiny and vintage 80s. The fabulous water park pool is NOT included...Read more
Hotwire Room Booking Review
Booked a room in Chicago, the cab driver didn't even know where it was, the lobby was in the hallway, the room was phone booth size, no amenities, I mean zero. When I called Hot Wire to change or upgrade they said no changes and about hung up. Will never use them again.
Payless Car Rental Car Rental Review
RDU airport: I reserved a car online through Hotwire only to be informed there were no cars available when I arrived at the rental office. Myself and 4 other customers were told this. Don't book Payless or throughHotwire.
Budget Inn Room Review
About budget inn in pinellas park Florida Worst motel I ever stay in Room are dirty poor maid service refrigerator freeze everything no tetephone bathroom rack falling down
Hotwire Customer Care Review
Today was the last time i ever use hotwire and will make sure everyone i know don't use it and will post it on my travelocity account for the world to read it. These people have the worst costumer service i have ever experienced.
*****HOTWIRE***** Please don't book your car rental through them, they don't let you change/modify if you have a mistake on your reservation like AM instead of PM. They don't let you cancel your reservation & they charged your credit card up front. Also, very bad...Read more
Reserved a car through Hotwire, my plans changed, I called to cancel hoping to get a refund at best a credit. No such luck, the customer service rep (I use that term lightly) and her supervisor regurgitated the same company line "no refunds, exchanges or transfers."...Read more
I didn't like
- Rigid policies
I reserved a car from hotwirecarrental.com and they did not explain their company policy and service guide to wondering costumers, as myself, henceforth I soon realized that the company is nonrefundable for the payment I made for the car. Even though I called in and...Read more
I didn't like
- Poor customer service
- Charged me after i had canceled a week in advance
- Did not explain company policy well on website and phone call
I made a reservation with Hotwire. Due to illness, I needed to cancel I did not want to get othes sick. Hotwire would not refund me nor give me credit for the $68.50. Agent not helpful Apology was insincere They do not care about customer service all they say is no,...Read more
I booked a hotel for 4 nights at Hotwire. I got lured with a luxury option (previous customer got this hotel...) and got a mediocre option as a result. On top of that the total amount was considerably higher than on Hotels.com and the hotel will charge an additional...Read more
I didn't like
- Additional charges not mentioned
- Being overcharged
- Unethical business practice
I am pretty certain that its 'no refund' clause is being used in conjunction with what is known at their side, and in fact engineered at their side, misleading web site, point-of-sale or point-of-booking, information displayed. I was at an airport a few moths ago, and...Read more
I didn't like
- Trick customers
- Deliberate misinformation
- Link deceptive sales practice with no-refund policy
Hotwire popped up while I was searching for a rental car. Since I've never been totally obligated to a car rental before I had no idea that if you changed your mind or found a better deal you would still be charged for the reservation you don't want. I am pissed. I...Read more
Do you have something to say about Hotwire? What happened? What can we help you with?