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*****HOTWIRE***** Please don't book your car rental through them, they don't let you change/modify if you have a mistake on your reservation like AM instead of PM. They don't let you cancel your reservation & they charged your credit card up front. Also, very bad...
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#977049
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Reserved a car through Hotwire, my plans changed, I called to cancel hoping to get a refund at best a credit. No such luck, the customer service rep (I use that term lightly) and her supervisor regurgitated the same company line "no refunds, exchanges or transfers."...
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1.0
I didn't like
  • Rigid policies
#976152
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I reserved a car from hotwirecarrental.com and they did not explain their company policy and service guide to wondering costumers, as myself, henceforth I soon realized that the company is nonrefundable for the payment I made for the car. Even though I called in and...
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1.0
I didn't like
  • Charged me after i had canceled a week in advance
  • Did not explain company policy well on website and phone call
  • Poor customer service
#972775
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Payless Car Rental Car Rental Review

Hotwire
#893196
1.7
Details
RDU airport: I reserved a car online through Hotwire only to be informed there were no cars available when I arrived at the rental office. Myself and 4 other customers were told this. Don't book Payless or throughHotwire.
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Additional Fees
Customer service
Insurance Quality
Price Affordability
Product or Service Quality
Value for money
Website

Budget Inn Room Review

Hotwire
#829143
About budget inn in pinellas park Florida Worst motel I ever stay in Room are dirty poor maid service refrigerator freeze everything no tetephone bathroom rack falling down
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Hotwire Customer Care Review

Hotwire
#827782
Today was the last time i ever use hotwire and will make sure everyone i know don't use it and will post it on my travelocity account for the world to read it. These people have the worst costumer service i have ever experienced.
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Hotwire Hotel Booking Review

Hotwire
#819218
1.8
Details
Hotwire misled with advertised "62% hot rate" off a hotel which turned out only 3 dollars more if you book it on actual hotel site. Could not get refund for totally misleading ad. Reps were robotic and unhelpful. Will never use hotwire again and letting everyone i know know about this scam.
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Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
I made a reservation with Hotwire. Due to illness, I needed to cancel I did not want to get othes sick. Hotwire would not refund me nor give me credit for the $68.50. Agent not helpful Apology was insincere They do not care about customer service all they say is no,...
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h.kitchener
h.kitchener

You wanted special treatment. They followed the rules which you agreed to when booking. Find a pillow to cry in but, yes go elsewhere from now on.

#937437
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I booked a hotel for 4 nights at Hotwire. I got lured with a luxury option (previous customer got this hotel...) and got a mediocre option as a result. On top of that the total amount was considerably higher than on Hotels.com and the hotel will charge an additional...
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Anonymous
Anonymous

Issue has never been resolved by Hotwire, only standard answer

1.0
I didn't like
  • Unethical business practice
  • Being overcharged
  • Additional charges not mentioned
#922218
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I am pretty certain that its 'no refund' clause is being used in conjunction with what is known at their side, and in fact engineered at their side, misleading web site, point-of-sale or point-of-booking, information displayed. I was at an airport a few moths ago, and...
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1.0
I didn't like
  • Trick customers
  • Deceptive sales practices
  • Deliberate misinformation
#920986
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Hotwire popped up while I was searching for a rental car. Since I've never been totally obligated to a car rental before I had no idea that if you changed your mind or found a better deal you would still be charged for the reservation you don't want. I am pissed. I...
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#920303
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booked a room and it was much more on hotwire than booking the hotel itself. Tried calling and got transferred form one person to another. Told that the number I called was expedia and not hotwire but it is the hotwire number from their website and the one they gave me...
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Anonymous
RSharradh

Expedia bought Hotwire a few years back, and the good deals on Hotwire *immediately* dried up. Many times I've checked Hotwire on car rentals only to find their "Hot Rate" is...

1.7
I didn't like
  • Intentional lying on the phone
  • Refusal to allow me to talk to supervisor
  • Being overcharged
#919296
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Had used Hotwire.com to arrange car rental in Salt Lake City for this weekend....I was VERY explicit that I have serious back issues and CANNOT BEND to get into any of the smaller cars. Hotwire rep assured me that everything would be exactly as I needed it, and set us...
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Anonymous
Anonymous

Well, here it is, a MONTH later, and NOT A WORD from Hotwire. Not even a apology nor a denial.Considering people in my organization travel dozens of times each year, Hotwire...

Anonymous
Anonymous

My last few experiences with Hotwire were similar. What Hotwire very liberally calls a "full size" car is considered an "economy" car by reputable car rental companies like Al...

2.0
I didn't like
  • Intentional lying on the phone
  • Refusal to allow me to talk to supervisor
#915212
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I booked an economy car rental through Hotwire and received a reservation for Hertz LAX. When I arrived at Hertz, I was told the car I had reserved was not in stock and that they were going to upgrade my reservation. The agent processed a rental for a sedan, saying...
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1.0
I liked
  • At the moment not much
I didn't like
  • Being lied to
  • Agent changing my reservation without my permission
  • Being overcharged
#913887
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