100% full Not resolved
1.5
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
2 comments

I am livid. I live in Canada. I was looking at Hotwire rates for hotels in Montreal, Canada. The Hotwire rate were posted as $84, $102, $101...nothing to indicate that the $ were not Canadian. Only as the booking was going through did the website show that the fare was in US dollars. Oh la la. I tried to hit cancel as the transaction was being processed but it was too late.

I immediately called their help line. After a 20 minute wait, I spoke with an agent who kept saying, "Our default rates are in US dollars. You should have modified the currency." I explained that my address shows that I am in Canada, I am booking a hotel in Canada, yet Hotwire presents rates in US dollars ...it simply didn't occur to me that the rates were not in Canadian dollars. Yes, there is a small box in the upper right corner of the screen that says "USD" - but the rates do not say "USD".

I asked to speak to a supervisor. After a 10 minute wait, the same agent came back on, and said that the supervisor had said there was nothing they could do. I was eventually able to speak to the supervisor, who said the sale was final, and that was that. Basically, it was my fault for not remembering that Hotwire is a US business.

Why does Hotwire even offer a helpline if their agents have neither the authority nor the interest in resolving problems?

There is an irony in the fact that a site dedicated to travel services is so US-centric. Internet sites do not wear flags, showing where they are based. People outside the US don't necessarily think in the same terms as Americans. If Hotwire doesn't want to show prices in local currency, it should be a simple matter f to show that the quoted prices are in US dollars. So - to everyone who lives outside the US and is looking to book outside the US - beware. Sadly, because of their refusal to try to resolve this problem, Hotwire has lost my business for all time.

This reviewer shared experience about pricing issue and wants this business to issue a partial refund as the author lost $115. lesley2016 is overall dissatisfied with Hotwire and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Priceline that you may also consider. Also, you can continue reading comments about Hotwire.

Check out the best and the worst companies in Travel Agencies category for more informed decision or compare Hotwire to other companies on our site.

Had an Experience with Hotwire?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Concord, California, United States #1199803

Their "customer service" is nothing short of disgraceful and is intentionally designed to make most people give up.

Anonymous
Hartford City, Indiana, United States #1199693

Call your charge card conpany. State you were paying in Canadian $ but was charged US $.

This might help.

You May Also Like

Expedia not refunding for room full of bugs Expedia "We booked four rooms, one of the rooms had bugs, ants, and other insects all over. We couldn't stay there with two kids. I contacted the hotel front desk and..." Read more Airbnb's futile arguments and unfairness towards customers Airbnb "Le 21 avril dernier, nous avons rserv la chambre des matres chez Alex, Hollywood. Lannonce disait : All amenities included. APARTMENT FEATURES: - you get your own master bedroom with..." Read more Airbnb does not protect the consumer Airbnb "Early September I booked "Cozy apartment in the heart of Fremont" in Seattle, through Airbnb. Arrived for a late check-in, discovered the place was filthy. Because of the late hour,..." Read more NEVER AGAIN! No Hotwire.com for me! Hotwire "Here is a youtube video I put together to warn others about hotwire.com. Their customer service is horrible! Although I used to book EVERY vacation hotel with them, I..." Read more Clay Cooley - Crooks Clay Cooley "I bought a car with them and they knew of my credit situation. I had a bankruptcy and they had the paperwork. They got me approved anyway, I signed for..." Read more National Tire and Battery: The worst tire buying experience I've had. National Tire And Battery "I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend...." Read more Little Caesars - Bad ownership service Little Caesars "Well someone in this city of chicago has taken to much of a chance to sabation a company as well as the pepole of this serivce health by calling in..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more