Contact Hotwire Customer Service
Hotwire Phone Numbers and Emails
Toll-Free Number:
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(866) 468-9473Within the U.S. and Canada
Customer Service:
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(866) 394-2015Flights, Standard Rate Hotels or Packages
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(866) 381-3981Hot Rate Hotel and Car only
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(417) 520-1680Outside of the U.S. and Canada
Hotwire Emails:
Hotwire Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hotwire Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hotwire is 8664689473. 75% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Hotwire may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hotwire Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hotwire is 8664689473. 75% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Hotwire may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Hotwire mainly because of request for information, activation/ cancellation and product/ service.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Hotwire is support@hotwire.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Hotwire Customer Service?
Most Popular Number:
| Total calls: 1 468 | Issues resolved: 43 | Last call: Jan 15, 2026 |
Contact Information
Hotwire Website:
Hotwire Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Contact Number:
Customer Service: Text HELP to 45190
Do your research, particularly around travel advisories and restrictions for certain origins and destinations which may include, among other things, on-arrival quarantine, preclusions on non-essential travel, requirements or changes in visa-approval protocols.
If you have travel insurance, make sure you’re informed about what it covers.
Ensure that activities and attractions you want to visit are open and plan for any restrictions.
Pack Personal Protective Equipment for your trip including a mask and sanitizer.
Learn about new and updated cleanliness and safety measures being taken by our partners and suppliers.
What should I do before I leave on an upcoming trip?
If you’re planning to travel domestically or internationally, consider following the below tips for a seamless trip:
- Check your flight status on your airline's website to find out if your flight has been delayed or cancelled.
- Check your local airport to find out if there is specific travel advice for passengers; depending on your departure or arrival airport, there may be additional security checks so allow yourself plenty of time to get checked in and to your gate.
- Stay up to date on the latest travel advisories in case your origin or destination is impacted by coronavirus; check your local and national health organization updates regularly so you have time to adjust travel plans as needed. Don't forget to check for updates at your final destination as well
Hotwire Customer Service Reviews
Not worth writing about. You company is selfish, non flexible, no customer service, money hungry, the worst customer service I have ever experienced, no need to explain anything.
I will know next time.. what not to do or use with the pathetic excuse of a company.
Very satisfied with the service provided! I look forward to receiving continued great service from Hotwire!
How Good is Hotwire's Customer Service?
Summary of Hotwire Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hotwire?
Request for Information Question:
- “Checking on seating”
- “Car rental assistance”
- “Unable to receive confirmation on hotel reservation”
Product/ Service Question:
- “Car rental complaint”
- “No Internet or TV”
- “Tv not working -”
Activation/ Cancellation Question:
- I want to cancel because I couldn't get the car. I have to leave because I was getting late for my program.
- “Cancel”
- “Cancel my room”
Payments and Charges Question:
- “Payment”
- “Multiple charges”
- “Billing”
Refund Question:
- “Refund”
- “Refund payment”
- “Get money back”
Return/ Replace Question:
- “The wrong dates for rental”
- “Change flight”
- “Flight change”
Staff Question:
- “Need service. Tv stops often or has a shack Picture”
- “Need service”
- “No tv service”
Shipping and Delivery Question:
- “Booking a honeymoon package”
- “Never received email”
- “I booked a car reservation for 6/4/2025 and I did not get the rental information”
Account Question:
- “Need account number etc”
- “Locked luggage”
- “I HAVE LOCKED MY NEW LUGGAGE AND CANT OPEN IT”
Cards Question:
- “Itinerary never sent. Card charged”
- “No option to pay with credit card”
- “Credit cards not being accepted”
Website/ Application Question:
- “Read your file notes. To much to explain here. But need two employees out today to install a blind fiber. Came yesterday evening to do and he said he needed another person with him. This started last Thursday. Need finished before 4:30 pm today.”
- “Installation”
- “On site”
Other Question:
- “Need a car to rent”
- “My tv is frozen”
- “No picture”
Compare Hotwire Customer Service To
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