I just had a very bad experience with Hotwire. I was able to get a very low rate on a 4 star hotel.
I was initially very happy. It was quoted as "Best Value". However, once I found the name of the hotel and checked their website it turned out that they were going through huge remodeling and improvement; almost half of the hotel amenities were not available. That's why Hotwire was able to get reduced rates!!!
Great bargaining power!!! Don't trust Hotwire.
It's a scam!!! I called customer service and they were completely useless and unhelpful.