My wife made a car reservation but for the wrong airport. When I called to see if I can either change it or cancel it, I was told no.
They were even unwilling to change the rental from one airport to another in the SAME stay! This simply doesn't make any sense as they would still get the revenue, keep a costumer happy. Instead they just said, no, we don't, won't and we don't cancel it as it's in the website. Well, now and from this point on, I'll never use HOTWIRE.
They lack the one thing that in today's connected world they lack, common sense. USE KAYAK, there's NO plenty for canceling and they allow it, because they understand people make mistakes or things change.
NO HOTWIRE EVER FOR ME! THEY SUCK BIG TIME!
Product or Service Mentioned: Hotwire Car Rental Booking.
Reason of review: Return, Exchange or Cancellation Policy.