Naperville, Illinois
100% full Not resolved

I booked a hotel room for our upcoming family vacation in Cape Cod this morning through Hotwire.They represented the room as a 3 star (comparable to a Hilton Garden Inn or Holiday Inn) that normally went for $310 per night but was a Hotwire Secret Hot Rate Hotel for $89.

They even went so far as to state the last person who booked was given the Cape Codder Resort and Spa in Hyannis and the savings were 71%. After payment was made, Hotwire revealed that my stay was at the Jonathan Edwards Motel in Dennis Port (a motel the owners of Cape Codder recently bought). I looked at it on Trip Advisor. The photos look like it is just an old yellow motel, definitely not a 3 star as represented.

I actually called the Jonathan Edwards Motel. I was quoted $100 per night for the exact same nights I purchased through Hotwire. That is definitely not a 71% savings! My objection is not that the Jonathan Edward Motel is not a 3 star property (which it is not).

My objection is that I was deliberately mislead. It appeared that I was agreeing to purchase a 3 star hotel room with a value of $310 per night. I figured it was a computer error so I called Hotwire's customer service immediately to rectify the mistake. After making three phone calls lasting a total 2.5 hours (mostly on hold) to discuss this matter, they did not agree.

I was told once a booking is made it can't be changed and this was not an error. In addition, I was put on hold repeatedly and bounced from one representative to another. When I asked to speak to a manager, I was put on hold again and "accidentally" dropped. I wonder why they ask for your call back number in case of disconnection but never use it.

Later this afternoon, I went back to the Hotwire website and took the attached screen shots of the deal in question as proof they are deceiving consumers. I have been a loyal customer of Hotwire in the past.

They have lost my trust.I will never use them again.

Review about: Hotwire Hotel Reservation.

I didn't like: Deceptive sales practices.

Review #664381 is a subjective opinion of a user.

Reason of Review / Monetary Loss Deceptive Sales Practices / $750
Preferred solution Let the company propose a solution

Had an Experience with Hotwire?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Hotwire - Charged in the wrong currency Hotwire "MAJOR BUYER BEWARE!! I've used Hotwire numerous times over the past few years and like many others, I was drawn to their service for their rates and the ability to blind..." Read more NEVER AGAIN! No for me! Hotwire "Here is a youtube video I put together to warn others about Their customer service is horrible! Although I used to book EVERY vacation hotel with them, I..." Read more Hi, Wards here! We just finished our vacation in Acapulco, booked with BookVIP! We thought is was too good to be true, thought it was a scam, but we were wrong! Bookvip "The staff at the Mayan Palace Acapulco are the warmest people on Earth. While our Spanish is minimal at best every person greets you with a smile and covers their..." Read more Exceptional Honeymoon Experience through BookVIP Bookvip " Just returned from a week at the secrets royal beach. Had an outstanding time. Great food,service and staff. The best employee of our entire week was at the beach...." Read more Muv Fitness - I really like the facility, BUT!!!!!! Muv Fitness "I really like the facility, BUT!!!!!! The pool needs a lot of HELP. I took these picture on 5/26/2017 at the valley facility. I have expressed my disappointment in the..." Read more Hayward Pool Products - Pump failed after being run for three months Hayward Pool Products "I purchased a Hayward pump and filter four years ago and before I could use it a tree fell on my aboveground pool and deck. Not having the pool inured,..." Read more Claires - Getting both ears pierced with two piercings Claires "I went to Claire's in west gate mall to get my ears pierced for graduation and when the lady pierced my 2nd hole on my left ear she didn't put..." Read more Everbuying - Everything arrived fast and in great condition, all good. Everbuying "I have just received the products i have ordered from Everbuying. I have no issues, everything is in good condition and corresponds the description on the site. Ordered a smartphone..." Read more