New York, New York
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100% full Not resolved

I purchased a 4 Star room in NYC for a steal at $200, yes 4 star room!I was excited to get such a nice property for such a reasonable rate.

When I was confirmed into the Holiday Inn I thought it must have been a mistake. On Hotwire, the give examples of a 4 star as a Westin and a Hyatt. They have Holiday Inn listed as a 3 star example. I thought there muse have been something wrong as I paid, and was locked into a deal for a 4 star.

I called Hotwire for help. They explained that they don't use their examples as the basis, but they use Expedia...really? On Hotwire website they lead you to believe you will get a Westin quality, and then they stick you with a Holiday Inn? To make maters worse, the Holiday inn was not kept up to standards.

The curtain had a ton of mold...and they gave us 1/2 of a roll of Bathroom tissue I'm not blaming Holiday Inn...They;re not a 4 star. Hotwire is a Hotscam...stay away from them.

No longer will I book on them.I hope you bankrupt youselves with your shady practices!

Review about: Hotwire Equals Hotscam.

I liked: Prior purchases were okay.

I didn't like: Scammed me they did not deliver what the advertised.

Review #906717 is a subjective opinion of a user.

1.9
Value for money
Exchange, Refund and Cancellation Policy
Insurance Quality
Additional Fees
Product or Service Quality
Discounts and Special Offers
Website
Number of Destinations
Customer service
Staff
Price Affordability
Reason of Review / Monetary Loss Not as described / $200
Preferred solution Let the company propose a solution

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