Product: Hotwire Room Booking Clear all filters (25 of 25 reviews match)
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I booked my hotel and had a conformation for a hotel near the phoenix airport with an airport shuttle, with the airport shuttle being the most important feature of the hotel to me, because my car rental did not start till the following morning.  I later received a call...
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LadyScot
LadyScot

Always have a backup plan. How hard would it have been to take a cab?

1.6
Product
Hotwire Room Booking
I didn't like
  • Unethical business practice
#1045680
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I don't understand how they can promise you one thing and you pay them blindly because you figure Hotwire would be a reputable company. I hope this warning to other people will stop them from making the same mistake.What ever happened to principles in business. They...
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1.0
Product
Hotwire Room Booking
I didn't like
  • False advertising on hotdeals
#1035409
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I made a reservation, but first call a specialist to help me. I wanted to be sure that everything was fine, I asked if the hotel had a pool and she told me that when I book the hotel I did not have a pool, I called customer service to explain What happened and did not...
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1.0
Product
Hotwire Room Booking
I didn't like
  • Is a fraud company
#1005701
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Hotwire SUCKS!

#1104871
Claimed a hotel was available. After booking and the withdraw of funds from PayPal. The hotel was not available and aftet a week my funds are still on hold. HOTWIRE SUCKS! BEWARE!
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Hotwire Room Booking Review

#898751
2.5
Details
I booked the hotel using Hoteire and requested to cancel 3 days earlier and they wouldn't refund my money. How can they run business like this? I'm so pissed. Will never use Hoteire again.
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Hotwire Room Booking Review

#896973
Booked a room in Chicago, the cab driver didn't even know where it was, the lobby was in the hallway, the room was phone booth size, no amenities, I mean zero. When I called Hot Wire to change or upgrade they said no changes and about hung up. Will never use them again.
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We thought we had a great deal thru Hotwire but they couldn't find our reservation and treated us third class even when they finally found it. Room is super tiny and vintage 80s. The fabulous water park pool is NOT included even though it's on the front of every...
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Product
Hotwire Room Booking
#983032
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I booked a hotel for 4 nights at Hotwire. I got lured with a luxury option (previous customer got this hotel...) and got a mediocre option as a result. On top of that the total amount was considerably higher than on Hotels.com and the hotel will charge an additional...
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Anonymous
Anonymous

Issue has never been resolved by Hotwire, only standard answer

1.0
Product
Hotwire Room Booking
I didn't like
  • Being overcharged
  • Unethical business practice
  • Additional charges not mentioned
#922218
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booked a room and it was much more on hotwire than booking the hotel itself. Tried calling and got transferred form one person to another. Told that the number I called was expedia and not hotwire but it is the hotwire number from their website and the one they gave me...
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Anonymous
RSharradh

Expedia bought Hotwire a few years back, and the good deals on Hotwire *immediately* dried up. Many times I've checked Hotwire on car rentals only to find their "Hot Rate" is...

1.7
Product
Hotwire Room Booking
I didn't like
  • Intentional lying on the phone
  • Refusal to allow me to talk to supervisor
  • Being overcharged
#919296
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I have had two terrible experiences with hotwire and their customer service is terrible as well. I am still on the phone holding as i attempt to get reimbursed for the two fees charged to my credit card. I attempted Hotwire over a year ago. After much hassle and not...
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1.1
Product
Hotwire Room Booking
#908331
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As a consumer, I have never experienced such poor customer services and am beyond frustrated with the situation Hotwire has put me in. I am extremely disappointed in my recent encounter with hotwire as I have been a loyal customer in the past. On July 20 I made two...
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Product
Hotwire Room Booking
#906652
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Booked a "2 star" unnamed hotel via Hotwire, which turned out to be an extended stay hotel filled with derelicts. The email from hotwire said that the front desk at the hotel closed at 11pm. I arrived at the hotel around 10pm to discover that the sign outside said that...
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Product
Hotwire Room Booking
#904515
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With a regular site you have the hotwire price + $20 but with breakfast included for two. You end up paying more without the choice of the hotel. Second example, supposed to get a 5* hotel($300) a night, end up with a B&B with no air conditioning. Would never have...
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Product
Hotwire Room Booking
#903193
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