Here is a youtube video I put together to warn others about hotwire.com. Their customer service is horrible!
Although I used to book EVERY vacation hotel with them, I am done. I have deleted the app from my phone and will never patronize their business ever again. Oh, and also I have done my research and will not patronize any of their subsidiaries either. They are the most predatory company I have ever come in contact with.
They care nothing about retaining good customers. Their only concern is to make more and more, and more money. Please watch this video before doing business with them.
I want to protect others from being ripped off by this heartless company.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.