DON'T DO BUSINESS WITH THIS COMPANY THERE'S OTHER COMPANIES OUT THERE!
Booked hotel #1, fell and broke two toes & two ribs hours later... Dr. said could not travel, hotwire said they needed "doctors excuse letter" on doctors letter head faxed to them which I did and 3 days later they said it's 'not doctors letter head' so it's not acceptable... I actually went to the doctors and had him write that so that is a lie.
During that time I booked another hotel through them only to find out after I got there it was $20 higher per day than what they would charge me themselves
currently been on hold for the third time over 25 min. to speak with a manager and of course they make you tell the entire story to underlings first that cannot do a thing
DON'T DO BUSINESS WITH THIS COMPANY THERE'S OTHER COMPANIES OUT THERE
Reviewer is in unhappy mood. This person stated that there is a room for improvement of lack of customer service. Please immediately contact the author of this review to discuss poor customer service of hotel booking and associated monetary loss in the amount of $400. Hotwire needs to read this review and look into the issue (if any) according to poster's claims.
Other people also mentioned hotel booking in their reviews. You may find this information helpful for further shopping at Hotwire. You can also consider other company suggested by the author: Priceline.