Miami, Florida
100% full Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability

I booked a car through Hotwire and paid for 3 full days, once they don't have the option to pay by hour.They sent me an email confirming that I had 3 days rental period.

When I arrived at Hertz counter, the attendant told me the voucher Hotwire sent them was for a 2 day period only, and any extras would have to be paid to Hertz. She said I could call Hotwire to explain, but considering I already spent 1 hour in line, and that was a gross mistake, I just proceeded with the car pick up, believing Hotwire would fix it. My bad! I sent 4 emails to Hotwire to have the problem fixed, even with copies of the documents attached, and they just say that they can do nothing, that the extra hours are on me...


I would pleasantly pay for any hours ABOVE THE 36 I HAD ALREADY PAID FOR, but it wasn't just the case.They stop answering my emails and Hertz charged me $26.48 for the *** extra hours (notice that it would even buy another full day with Hotwire, cause they charged me $18,95/day for the rental).

Reason of review: Problems with payment.

Monetary Loss: $26.

Preferred solution: Full refund.

I liked: Price.

I didn't like: Customer support, Undelivered service, Scam.

Had an Experience with Hotwire?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Hotwire - Charged in the wrong currency Hotwire "MAJOR BUYER BEWARE!! I've used Hotwire numerous times over the past few years and like many others, I was drawn to their service for their rates and the ability to blind..." Read more Bookvip - We LOVE Tahiti Village in Las Vegas! Bookvip "Hey, so here we are doing a little review for Tahiti Village Resort. It was awesome. It was a great time. We were here 3 nights, 4 days, and it..." Read more We have had a great time at the Omni Cancun...we cant stay enough good things about Omni & BookVIP! Bookvip "We booked this package through BookVIP and were a little skeptical at first at the savings but glad we did! We loved the cleanliness in room and throughout resort, friendly..." Read more NEVER USE HOTWIRE AGAIN!!! Hotwire "I was a new customer with hotwire; there is/was a link on their website that says $10 off your hotel booking when you sign up for their subscription newsletter, so..." Read more Blue Bell Creameries - Mold in natural vanilla 1/2 gallon Blue Bell Creameries "we purchased two half gallon natural vanilla ice creams from Walmart on 7/21/17 and upon opening the one container we discovered there was mold on the container lid and in..." Read more State Farm Insurance - 2 claims over 2 years didn't renew State Farm Insurance "I received a call from state farm advising me they will not renew my coveage i was dissapointed. My 1st claim was 400.00 2nd one was slab leak. Est 12,000.00..." Read more Eharmony customer care 1.844.238.8666 eharmony customer care phone number Eharmony "Eharmony customer care 1.844.238.8666 eharmony customer care phone number eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer..." Read more Total Air Care - Beware Total Air Care "4 times they sent a kid / tech to my house who from April to end of July stating air handler was great and good working condition and I specifically..." Read more