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I made a complaint with BBB I told them Hawaii was closed with 2 weeks quarantine, volcano erupting and they were telling people not to go and I was health compromised and they answered after you rent Hot Rate they will NOT REFUND ANY MONEY FOR ANY REASON!!! PEOPLE I LOST $325 to Hotwire before you book BE VERY CAREFULL, I will never use Hotwire even if they give to me for free

User's recommendation: Book directly with car companies they all credited my cards.

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2 comments
#2071911

I have purchased six round trip tickets from Hotwire for Hawaiian Airlines trips to Hawaii from Las Vegas and back. The cost was $4,400.00.

They gave me vouchers which I cannot use. According to DOT, they are supposed to refund cancelled flights due to COVID 19 They are breaking the law and I will have to contact DOT concerning this.

#2072034
@Tynisha Lad

Should you use Hotwire after reading these two stories??????

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Featured
ID
#2768139 Review #2768139 is a subjective opinion of poster.
Cons
  • Unable to cancel despite a national emergency
Loss
$325
Preferred solution
They can do like airlines did give me credit for future trip
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Won't post your reviews

Hotwire - Won't post your reviews
Hotwire - Won't post your reviews
Hotwire - Won't post your reviews
Hotwire - Won't post your reviews
Hotwire - Won't post your reviews
Hotwire - Won't post your reviews
Original review updated by user Oct 04, 2022
If this doesn't beat all. They sent me an email after my hotel stay at the EconoLodge in Sioux Center, Iowa and I gave an honest review (nothing vulgar or obnoxious). They didn't post the review (not the first time I've wasted my time doing reviews for them that don't...
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ID
#4046577 Review #4046577 is a subjective opinion of poster.
Pros
  • You do get somewhat of a discount
Cons
  • Hotwire deals are not refundable
Preferred solution
Stop misleading customers to waste their time writing reviews if you're not going to publish them

Cancel car reservations

Confirmation number PHTWS10F4636. In website it was showing unlimited mileage. After reaching the rental location, agent rudely replied no reservations for same state unlimited and it is restricted 100mole/day with $350 deposit. Want cancel and get all my money back.
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ID
#4188289 Review #4188289 is a subjective opinion of poster.
Location
San Diego, California

From 3 days Ago I try to comunícate with you

My case is simple, only Change the TV channels , on top of that, more money for you, but nobody is interested, you are transferring me from person to person
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ID
#4151486 Review #4151486 is a subjective opinion of poster.
Location
Hallandale Beach, Florida

To obtain a rebate on rental car for day not used