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on October 14, 2018 I went onto the Hotwire website. They had an AD for one of their "Hot Deals. I was promised a "Three and a HALF " star property at a "FIFTY SEVEN PERCENT DISCOUNT". After I paid for the room, I was told the name of the hotel. I immediately realized...
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#1392500
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Awful, do not book with them ever. We needed to add a day to our car rental, ADD not subtract. I get they don’t do refunds for days you need to take off, that’s fine, what is unbelievable is that you cannot add any day to an existing reservation. I called Hotwire and...
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#1392220
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Hotwire - Uses lies and deceit to profit, and refuses to resolve problem.
Hotwire - Uses lies and deceit to profit, and refuses to resolve problem.
Hotwire - Uses lies and deceit to profit, and refuses to resolve problem.
After hours of searching for the cheapest 4-star Mall of America (MOA) hotel rate, I finally settled on the "hot rate" listed by Hotwire.com of $103 nightly. This special rate was stated as a whopping 57% savings over the standard room rate for this hotel of $207. I...
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h.kitchener
h.kitchener

When booking hotels, airline tickets and rental cars, always go directly to to the hotel, airline or car rental site(s) and book. That way, if you have a problem you can deal ...

1.5
I didn't like
  • False comparison hotel rates
  • False discount savings
  • Poor customer service
#1389159
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Hotwire charges more than my receipt

I booked a hotel via Hotwire. Upon check out, the hitel gave me a receipt which was $35 less than what Hotwire charged me. After contacting Hotwire and the hotel, they say no refund because at the time of booking, that was the price. However, I have a receipt saying different. Never again will I use Hotwire.
1.2
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1379168
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Booked a hotel via Hotwire's hot deals page. The page was showing a 53% discount on a room that normally goes for just over $200 / night. I thought I was getting a great deal on a room. Hit the submit button and wind up at a no frills sort of place where I could have...
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2.0
I liked
  • Ease of booking
  • Phone rep was friendly
I didn't like
  • Unable to assist based on policies
  • Deceptive advertisement about value being delievered
  • Quality of delivered product
#1368135
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Hotwire - Ewwww

Not satisfied in many.many ways
#1353774
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My dog of 18 years got very sick and I had to cancell my travel plans to Texas. The car rental portion, of $300, was done through Hotwire. They can’t care less about toyr furry family members, even after I PROVIDED THEM WITH VET PAPERWORK OF HER SICKNESS AND...
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#1352907
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Hotwire - Fraudulent charges

I was given a 130.00 charge above the xost on hotwire. Then the room was uninhabitable. I never stayed and was charged 235. Pluse 130. By the hotel. I was robbed by hotwire and hotel
#1345636
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I attempted to book a weekend away using Hotwire. When I went to "click" which hotel I wanted my computer screen jumped and I hit the wrong property. I immediately called Hotwire to correct the property. I was informed that they would have to refund me and I would have...
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I didn't like
  • Not even the supervisors helped and i spoke with more than 1
  • No help at all
  • Terrible customer service
#1290133
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Contact Hotwire

Mailing Address:
Hotwire, Inc
655 Montgomery Street, Suite 600
San Francisco, CA 94111
USA
Phone:
(866) 468-9473
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I bought motel room in ATL for a night but it was cancelled before i even got to step foot in the room. 126 dollars and some change has been deducted out of my account even though the motel guy said they didn’t get Paid. Hotwire took money out of my accounts for no...
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Anonymous
Mark L

Hotwire communications is not Hotwire the hotel reservation company.I have to provide at least 50 words when a single declarative sentence highlights the problem. Here goes:La...

#1250170
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