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Hotwire - Wasn’t able to get price match with there own site when told they would
Hotwire - Wasn’t able to get price match with there own site when told they would
Hotwire - Wasn’t able to get price match with there own site when told they would
Hotwire - Wasn’t able to get price match with there own site when told they would
Took me two days to be able to book reservations because site kept freezing but prices kept going up during this process. When I spoke to management to see if they would honor prices I was trying to book for and explained system would freeze. I was told they couldnt...
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ID
#2066336 Review #2066336 is a subjective opinion of poster.
Location
Crestview, Florida
Service
Hotwire Flight Booking

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New Reviewer

Car rental

Hi, I'm writing this review about Hotwire, a company used to find hotel, auto and travel reservations. I rented a vehicle through them and was not able to pick up the vehicle. I contacted them and asked if I could get a refund for not receiving the vehicle but was denied. I understand they have company policies but did not want to give a partial refund or a rain check style of vehicle reservation. I do not approve of anyone using this service.

User's recommendation: Don’t use this website.

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ID
#2623631 Review #2623631 is a subjective opinion of poster.
Service
Hotwire Car Rental Booking
Loss
$657
Preferred solution
Full refund

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New Reviewer

Refund

I've been trying to get intouch with the right person and Everytime they switch me over I'm out on hold and nobody answers. This has been three to four times and then it would switch over and say someone would be with me in six hours and never received a call back

User's recommendation: Think about it.

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ID
#2598879 Review #2598879 is a subjective opinion of poster.
Service
Hotwire Customer Care
Loss
$400
Preferred solution
Refund for the date I checked out up to further days I payed for

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New Reviewer

Not able to use flight credit

Update by user Jun 06, 2021

There are no developments at this time, because I still have not been contacted.

Original review posted by user Jun 06, 2021
I had to cancel my trip, in April, due to the fact I had COVID. I still have a flight credit with Hotwire, and was not aware that I had to use it directly through Hotwire and not the airline. I have been trying for 3 weeks to use the credit because I can't navigate using it on the website. I have been put on hold for over 4 hours per call. I have emailed the Customer Service agents that helped me before, as well as the online help chats, and no one can seem to help me. I had a death in the family last week and wanted to use the credit for the funeral and now it looks like that won't happen. Before I get my attorneys involved I would like to resolve the issue directly with Hotwire.

User's recommendation: Don't ever book with Hotwire.com , unless you like nightmares!

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ID
#2591526 Review #2591526 is a subjective opinion of poster.
Service
Hotwire Flight Booking
Preferred solution
Deliver product or service ordered
New Reviewer

Talk to cancel the hotel

Just find out the hotel I booked and I do not liked , I paid 12 dollars to make sure I can cancel if I don't like the hotel
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ID
#2585509 Review #2585509 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Last time renting from Hotwire my vehicle wasn’t there I paid my money on line was refunded but never received my discount that was promised to me for next time

When I reserved my rental online with hot wire everything was fine until I got to my destination my vehicle wasn't there, had to call a ride. I was refunded my money back after 20 days and never received my discount that they promised me, so I wouldn't recommend this site whatsoever and make sure that it's a legit site before swiping your card

User's recommendation: Make sure that it’s legit.

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ID
#2584485 Review #2584485 is a subjective opinion of poster.
Service
Hotwire Car Rental Booking
Pros
  • False information
Cons
  • Lack of folloe through
Preferred solution
Let the company propose a solution

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New Reviewer

I'm trying to find my itinerary number I cannot find it

I'm looking through my email and I cannot find the itinerary number that Hotwire sent me a book a ticket to go to Vegas and to fly from JFK on the 20th of june please text me my itinerary
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ID
#2583220 Review #2583220 is a subjective opinion of poster.
Pros
  • Prior purchases were okay
Preferred solution
Just send me a email of my itinerary please

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Really PO'd at Hotwire. I rented vehicle via Hotwire for 3 days (actually 52 hours, which to all rental companies is 3 days). So be it, that's the way it is. However, my flight was delayed by 6 hours and I ended up having rented the vehicle for just under 48 hours. In...
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ID
#2582300 Review #2582300 is a subjective opinion of poster.
Service
Hotwire Car Rental Booking
Pros
  • Ease of use
Cons
  • No allowance for delayed flight
  • Poor customer service
  • Deceitful
Loss
$50
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Complaint

I booked aI wanted a hotel with a casino, and it said it had one, but after booking the room and looking at pics I had my doubts, so I called to confirm and sure enough it didn't. So I called hotwire customer service to explain, the lady was very understanding and helpful and said she could offer me 3 choices. $ back, change hotels for me and they would cover the difference up to $75 or keep res and give me a $20 gift Don't Don

User's recommendation: Don't use Hotwire.

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1 comment
#2018331

So she changes my hotel. I leave for my trip a month later only to see that she changed my dates to the prior month.

So now I am stuck with no hotel and the prices has tripled....

Wtf Hotwire get your *** together. Very Pissed Ex customer

ID
#2576491 Review #2576491 is a subjective opinion of poster.

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New Reviewer

Horrible customer service

Hotwire - Horrible customer service
Hotwire - Horrible customer service
I have wasted my whole day trying to get thorough customer support since 11:30am till now still at 8:42pm at night. Unacceptable and disrespectful I waited the first time for 4 1/2 hours to be hung up on and no call back to call again and still nothing. This is to fix a issue you guys did. I need a manager to contact me and get this issue resolved ASAP
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ID
#2574900 Review #2574900 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Hotel problem

The hotel did not know I was coming and now I have a room with a horrible noise all night no one answers phone this has been a nightmare call me at 609744**** also I was charred more
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ID
#2569351 Review #2569351 is a subjective opinion of poster.
Loss
$6
Preferred solution
Full refund
New Reviewer

Car rental

I rented a car. Got to the Airport to find the rental agency closed. So I had to Uber to the hotel then back to the airport the next day. $38 in rides picked up my car the next day to find out Hotwire does not give any refunds for the missed day of the rental or the Uber rides. DO NOT USE THEM

User's recommendation: Shop elsewhere.

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ID
#2569007 Review #2569007 is a subjective opinion of poster.
Loss
$50
Preferred solution
Price reduction

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New Reviewer

Insane Wait Times to make a simple change

Hotwire - Insane Wait Times to make a simple change
Hotwire - Insane Wait Times to make a simple change
I had the wrong name on my hotel reservation, I waited at least two hours on hold and the call dropped. Called back and never got to a human after ANOTHER hour and 45 minutes. Called again in the AM and waited on hold for an additional THREE HOURS. Totally unacceptable!!!!!!

User's recommendation: Use Priceline, Hotels.com, or Anything else.. TERRIBLE.

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ID
#2568204 Review #2568204 is a subjective opinion of poster.
Service
Hotwire Customer Care
Pros
  • Prior purchases were okay
  • Easy to use
  • Appears cheaper
Cons
  • Non existent customer service
  • Insane hold times
Preferred solution
Price reduction

Need 4K cable box

The rep for The Loxahatchee Club was supposed to contact club to see if we would add 4K box to cable box choices. Not sure if this happened.
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ID
#2566869 Review #2566869 is a subjective opinion of poster.
Location
Jupiter, Florida

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Verified Reviewer
New Reviewer

Poor customer service

Spent over 2 hours on hold and still unable to contact a person. The chat is unavailable for my booking

User's recommendation: do not use hotwire!

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ID
#2562687 Review #2562687 is a subjective opinion of poster.
Pros
  • One stop shopping
Cons
  • Absolutely no customer service
Loss
$200
Preferred solution
would like my flight fixed or full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Funds pending needing released

Two weeks ago I used a prepaid card to get a hotel room through your hotwire app, and when I did that you guys held the funds of $242 but did not give me a confirmation or a reservation. Im highly upset because thats $242 that I cannot use and havent been able to use for two weeks I would really appreciate you releasing my money now because I really need it for bills I will be highly pissed off and not use you guys ever again if I do not get my money returned today Ive been waiting for two weeks.

User's recommendation: Not to use hotwire.

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ID
#2551716 Review #2551716 is a subjective opinion of poster.
Service
Hotwire Room Booking
Pros
  • Ease of booking
  • Prices
Cons
  • Never received item
Loss
$242
Preferred solution
I would like to get my money refunded and comped the 2 nights I never got and my money was held for for 2 weeks.

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