Hotwire

I want to cancel because I couldn't get the car. I have to leave because I was getting late for my program.

I arrived at ACE customer service desk by 10am.

The service personnel processed the paperwork for the rental car. She asked me for insurance and tow fees and both were added. At the end of the paperwork, she said there's no vehicle available until 11/2 hours and it was already 11am. She went on to say that that the rental company requires $300,00 deposit.

I said to her that the service is not available as agreed on on the application what you expect me to do? I said to her that I am getting late for my program, so I have to find another means to get there. Therefore, I am canceling the service since I can't get it on time. The customer service personnel said to me "you have to call hotwire to cancel it.

So I only call to cancel.

The hotwire customer service personnel summary was not in line with what I told him regarding the timing I mentioned to him. I did not come late as he mentioned.

Thanks.

Asheild Sonii.

763 777 ****

ahmedbasheru@***.com

I booked a reservation online and when it asked for me to put an additional guest name I put my guest name. In doing this it actually booked the whole reservation under that persons name instead of mine.

I contacted Hotwire to change the name to mine instead. Hotwire I couldnt get ahold of anybody when I called and I kept getting run around and kept having to call back. I finally began to get slow responses from chat support. After my interaction with chat rep she asked if I can just have the guest that was now the main person check in instead this person was not able too because they arent coming to hotel night of checkin.

Hotwire chat then advised to just completely cancel reservation and book again. I called the hotel I booked at they were the ones to actually assist me and walked me through checkin process.

Since I was cardholder, and all the information was mine she stated they would be able to grab that information upon arrival to confirm i am person who made reservations. So moral of story Hotwire is extremely difficult to get ahold of and do not help and only recommend cancelling and try and book again.

On January 16,2025, my husband booked a rental car out of Denver Colorado, for February 13-18 ****. Unfortunately, he booked the car for the wrong dates.

We need to switch the rental to March 13-18 ****. We have called customer service at least 5 times and sent several other emails (to which we received no response) and no one would assist us in changing the dates because it was a "hot deal". I understand the rules and regulations, but mistakes do happen and I feel it is unfair to charge us for a vehicle we won't be able to use. Mistakes happen and there should be some sort of leeway to ensure customer satisfaction.

We have rented several cars through Hotwire and I feel our past interactions should speak for itself. We are hopeful that you can rectify this problem by either changing our rental dates or refunding our money.

Thank you,

Laura Barwacz