Elfriede F

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Verified Reviewer
| map-marker Miami, Florida

Problem with m'y eero

Eero has a problem and my Wifi is not working on my computer. It seems that eero is the problem eero has block the wifi on my computer
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Egan Yih

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Verified Reviewer
| map-marker San Diego, California

Cancel car reservations

Confirmation number PHTWS10F4636. In website it was showing unlimited mileage. After reaching the rental location, agent rudely replied no reservations for same state unlimited and it is restricted 100mole/day with $350 deposit. Want cancel and get all my money back.
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Anonymous
map-marker Toronto, Ontario

No reply from Hotwire yet.

Refund or future credit requested, flight was with Air India and aircraft was in very bad condition, overhead bins, seats, entertainment system, carpet & washroom were not working and for safety of flight and it’s customers, service was very poor too. Flight was from Delhi India to Toronto Canada on Dec 12 2022.
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User's recommendation: Buy tickets from others.

Sabrina T Tcp

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Verified Reviewer

No cars, but charged #184.56

On Sept 16th, I was to pick up a car in Montgomery, Al. After arriving from Dallas, there were no cars available.

Hotwire stranded many individuals arriving into this airport thinking we were picking up cars. My problem is that Hotwire will not refund my $184.56. I have made 2 reports already. Only to be told that the car was available, I just didn't pick it up.

Totally untrue, there were no cars available and I have employees at the Montgomery airport who will also state this to be true. Shekinah Bledsoe is the branch rental manager in Montgomery. Hotwire has denied my payment on both claims. Why should I pay for a car that wasn't available for pickup.

I had to pay a young man (James) to drop me off at another location. This is terrible customer service. Cade ID # 300********. Marlons agent ID is 1746.

On Sept 18th, I spoke with Mia reference ticket # 307****. Doreen B sent me a email on Sept 21st stating the vehicle was available. NO IT WAS NOT. Talk to the employees and management working Sept 16th, 2022 in Montgomery, Al.

I cannot tell you how pissed I am. I will not let this matter go. I want my card refunded.

National confirmation #144213**** on Sept 16th, 2022. I will be sending out additional emails today and then taking the matter to social media.

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Preferred solution: Full refund

User's recommendation: Do not use Hotwire for car rentals. Reserve directly thru the rental car agency. Much easier to contact and you get a warm body on the phone. Haywire is shady as ***

Jeri B Dlf

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Verified Reviewer
| map-marker Ashburn, Virginia

Don't use Hotwire if you want your room ready on time and don't expect any help from their customer "service"

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Stayed at Holiday Inn Sunspree in Montego Bay. Room was not ready at 3 PM check in time. I told Hotwire about this. They grudgingly called the hotel and accepted their absolute *** that 3 PM means "start to check in." No compensation given whatsover; I spent hours trying to deal with constantly changing Hotwire "support" agents all of whom kept talking in circles while trying to "manage" me. Got nothing and missed a planned excursion. Book elsewhere if you want to ensure you get a room you booked at the stated check in time.
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User's recommendation: Don't use Hotwire

MICHAEL P Hes

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Verified Buyer
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Verified Reviewer

Medical emergency

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Hotwire - Medical emergency

callll rental agencies directcacai booked a vacation in june for a december get away. after booking a rent a car totalling 400 for a economy car for a week, i see in my email that this is a no cancelation booking.

a month later I have a fall and rip my rotater cuff in 3 places. surgeon says it needs surgery and a long recovery time. this was supposed to be a hiking destinantion. so needless to say we decide to cancel now instead of waiting for the last minute.

I am told that for medical issues I need to wait until the last minute (2 weeks) prior to scheduled trip and they might give me a credit to use in the future! I will call enterprise directly from this time forward and hot wire can kiss my lilly white$#%^&!

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Loss:
$310

Preferred solution: Full refund

User's recommendation: call rental agencies direct!

Chris C Mij

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Verified Reviewer

Impossible to use Hot Dollars

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Three times I've been denied the use of my Hot Dollars. They were given to me for a Covid related cancelation which BTW I am thankful for Hotwires help with that.

Warning, they can only be used while booking a "Hot rate" deal, that's the blind bookings. I found that out the hard way. DENIED! The next time I did choose a Hot rate deal in order to use them.

However I kept waiting for a button to pop up as I was told, would "Use Hot Dollars" Eventually we were booked and to the point of no return. Guess what? NO BUTTON! I called support, the phone staff is very polite but unfortunately, DENIED.

Anyone with authority is hiding behind the poor front liners. I was offered a cancellation and an adjusted refund of, wait for it, MORE HOT DOLLARS. My response was "what good is that, they can't be redeemed"? They're useless.

I asked support what I did wrong this time, I was told I should have logged out and back in, in order to update my profile. Sounds like a poor excuse for a Website to me, not my problem.

Anyway we were happy with the outcome of the Hot Deal and didn't want to take the chance of cancelling and rebooking with no guarantee of getting the same property so we just swallowed our pride and lived and learned. We'll give it one more go with Hotwire and hopefully use up our Hot Dollars, after that, never again.

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Loss:
$300
Cons:
  • No accountability

Preferred solution: Let the company propose a solution

User's recommendation: Use a travel site that quotes total fees not just the stripped down room only

Anonymous
map-marker Albany, New York

To obtain a rebate on rental car for day not used

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I returned my rental car 1 day early due to illness and an early flight home. I was seeking a rebate for the 1 day but to this point have been denied. The rental company removed the 1 day charges they control. Im very displeased to not get the 1 day refund removed from my charge.
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Anonymous
map-marker Hallandale Beach, Florida

From 3 days Ago I try to comunícate with you

My case is simple, only Change the TV channels , on top of that, more money for you, but nobody is interested, you are transferring me from person to person
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Montgomery Vdl
map-marker Mount Laurel, New Jersey

They cancelled my London reservation the day of travel with no further info

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I had to call 5 different numbers and talk to 7 different people to find out what happened. They kept telling me I had no reservation on file, even though I had hotwire confirmations in multiple emails and I could find my reservation on their website.

The email confirmations and associated number they kept telling me were not valid. Finally I got through to someone that found me in their system, and they acted like they were doing me a favor to offer a full refund. I booked this 2 months in advance.

They cancelled the day of travel. I wasted 2 hours of stress on the phone, when I wanted to be packing!

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User's recommendation: dont use hotwire

Vesna M Aps

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Verified Reviewer

Refund

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Hello, I am still missing a refund of $69.81 please let me know when I will be receiving this refund. Thank you,
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Loss:
$70
Cons:
  • Not even the supervisors helped and i spoke with more than 1

Preferred solution: Full refund

Anonymous
map-marker Brossard, Quebec

They provided an answer very fast

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The insurance was not valid in my province but the reservation was still valid. Guess it was out of their hands. They answered fast and confirmed the reservation.
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Lorelei K Aqk

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Verified Buyer
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Verified Reviewer

Hotel never received reservation

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Hotwire - Hotel never received reservation
Updated by user May 05, 2022

support@***.com does not work. They reply that you can call or chat with an agent but that they will not respond to emails.

Original review May 05, 2022
I am very upset. I booked a hotel in Miami over a month ago and received my confirmation.

My flight was delayed and I arrived at the Sonesta Select Hotel at a little before midnight. After waiting in line for 25 minutes to check in, I was informed that they did not have a reservation for me and that they had no rooms available. I called Hotwire and they confirmed this with the hotel and said they would process a refund. I am in a city that I am not familiar with, it is now 12:45 AM and I have no place to stay and no idea what neighborhoods are safe and what are not.

AND I ended up having to pay DOUBLE what I booked the hotel for which I cannot afford! There should have been more help available for me.

There should have been an offer to find me a nearby hotel and have me charged the same amount as this was either a Hotwire error or an error at the hotel that I booked through Hotwire. No one should be left stranded in the middle of the night in an unfamiliar city ever!
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Loss:
$600
Pros:
  • Good prices
  • Convenience of reserving online
Cons:
  • Hotel didnt honor paid reservation
  • Agents not helpful

Preferred solution: Let the company propose a solution

User's recommendation: Call the hotel to confirm your reservation even if you receive confirmation from Hotwire!

Anonymous
map-marker Charlotte, North Carolina

Refund for overbooked

Went to check in Saturday night was at the desk for about 15 minutes waiting for someone to come out finally when the person did he rudely told us that they were overbooked. I told him I had a reservation but he said call whoever you booked it through and disappeared into the back that was that
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Anonymous
map-marker Santa Rosa, California

Everything is fine. We haven’t returned the car yet. Thx for being on top of my initial issue!

Hotwire charged a total for Thrifty car rental but once we picked it up Thrifty charged again only more
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