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booked a room and it was much more on hotwire than booking the hotel itself. Tried calling and got transferred form one person to another. Told that the number I called was expedia and not hotwire but it is the hotwire number from their website and the one they gave me...
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Anonymous
RSharradh

Expedia bought Hotwire a few years back, and the good deals on Hotwire *immediately* dried up. Many times I've checked Hotwire on car rentals only to find their "Hot Rate" is...

1.7
I didn't like
  • Terrible customer service
  • Refusal to allow me to talk to supervisor
  • Intentional lying on the phone
#919296
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Had used Hotwire.com to arrange car rental in Salt Lake City for this weekend....I was VERY explicit that I have serious back issues and CANNOT BEND to get into any of the smaller cars. Hotwire rep assured me that everything would be exactly as I needed it, and set us...
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Anonymous
Anonymous

Well, here it is, a MONTH later, and NOT A WORD from Hotwire. Not even a apology nor a denial.Considering people in my organization travel dozens of times each year, Hotwire...

Anonymous
Anonymous

My last few experiences with Hotwire were similar. What Hotwire very liberally calls a "full size" car is considered an "economy" car by reputable car rental companies like Al...

2.0
I didn't like
  • Refusal to allow me to talk to supervisor
  • Intentional lying on the phone
#915212
Reply to reviews
I booked an economy car rental through Hotwire and received a reservation for Hertz LAX. When I arrived at Hertz, I was told the car I had reserved was not in stock and that they were going to upgrade my reservation. The agent processed a rental for a sedan, saying...
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1.0
I didn't like
  • Being lied to
  • Bait and switch scam
  • Being overcharged
#913887
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Hotwire Hotel Booking Review

Hotwire
#819218
1.8
Details
Hotwire misled with advertised "62% hot rate" off a hotel which turned out only 3 dollars more if you book it on actual hotel site. Could not get refund for totally misleading ad. Reps were robotic and unhelpful. Will never use hotwire again and letting everyone i know know about this scam.
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Customer service
Exchange, Refund and Cancellation Policy
Staff
Website

Hotwire Hotel Reservation Review

Hotwire
#804352
1.0
Details
So I needed a hotel in selma tx. I clicked on Selma and they put me in wincrest about 13 mikes away and won't refund my money. Screw hotwire. I'll never use them again!!!!!
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Customer service
Exchange, Refund and Cancellation Policy
Staff
Website

Hotwire Hot Rate Hotel Reservation Review

Hotwire
#772212
The Hotwire hot rate is more expensive than calling the hotel and booking directly. I paid almost 30% more than the hotel room was priced and also did not know the name of the hotel until I booked. Please don't get fooled like I did.
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Hotwire Hotel Reservation Review

Hotwire
#675731
Booked a hotel room only ti get ripped off and stranded! Hotel wanted 150$ more . when i did get a friend to lend me $150 they had no room ! Took my money left me stranded in the tendetloin distric of san francisco
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I have had two terrible experiences with hotwire and their customer service is terrible as well. I am still on the phone holding as i attempt to get reimbursed for the two fees charged to my credit card. I attempted Hotwire over a year ago. After much hassle and not...
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1.1
#908331
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Hotwire is a Hotscam
I purchased a 4 Star room in NYC for a steal at $200, yes 4 star room! I was excited to get such a nice property for such a reasonable rate. When I was confirmed into the Holiday Inn I thought it must have been a mistake. On Hotwire, the give examples of a 4 star...
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1.9
I liked
  • Prior purchases were okay
I didn't like
  • Scammed me they did not deliver what the advertised
#906717
Reply to reviews
As a consumer, I have never experienced such poor customer services and am beyond frustrated with the situation Hotwire has put me in. I am extremely disappointed in my recent encounter with hotwire as I have been a loyal customer in the past. On July 20 I made two...
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#906652
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Booked a "2 star" unnamed hotel via Hotwire, which turned out to be an extended stay hotel filled with derelicts. The email from hotwire said that the front desk at the hotel closed at 11pm. I arrived at the hotel around 10pm to discover that the sign outside said that...
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#904515
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Used to have good deals with them. I think something has changed recently. For instance, you get a $20 rebate but no breakfast. With a regular site you have the hotwire price + $20 but with breakfast included for two. You end up paying more without the choice of the...
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#903193
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I book a trip a year ago. My flight was delayed and missed my connection and re-routed to new city. Called Hotwire to change my rental car. I couldn't use the money I already spend toward the new reservation and had to book a completely new reservation. I got a...
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1.0
I didn't like
  • No help at all
#901992
Reply to reviews

Tried to rent a car from Hotwire.com after going through checkout I get my itinerary in my email. Has the wrong car rental company from the wrong location at the wrong time I previously rented. Called rental company and cancelled. Second time around had the right...
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1.3
I didn't like
  • Undelivered service
  • Never received rental and was charged
#901516
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