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Reserved a car through Hotwire, my plans changed, I called to cancel hoping to get a refund at best a credit. No such luck, the customer service rep (I use that term lightly) and her supervisor regurgitated the same company line "no refunds, exchanges or transfers."...
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1.0
I didn't like
  • Rigid policies
#976152
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I reserved a car from hotwirecarrental.com and they did not explain their company policy and service guide to wondering costumers, as myself, henceforth I soon realized that the company is nonrefundable for the payment I made for the car. Even though I called in and...
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1.0
I didn't like
  • Charged me after i had canceled a week in advance
  • Did not explain company policy well on website and phone call
  • Poor customer service
#972775
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I made a reservation with Hotwire. Due to illness, I needed to cancel I did not want to get othes sick. Hotwire would not refund me nor give me credit for the $68.50. Agent not helpful Apology was insincere They do not care about customer service all they say is no,...
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h.kitchener
h.kitchener

You wanted special treatment. They followed the rules which you agreed to when booking. Find a pillow to cry in but, yes go elsewhere from now on.

#937437
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I booked a hotel for 4 nights at Hotwire. I got lured with a luxury option (previous customer got this hotel...) and got a mediocre option as a result. On top of that the total amount was considerably higher than on Hotels.com and the hotel will charge an additional...
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Anonymous
Anonymous

Issue has never been resolved by Hotwire, only standard answer

1.0
I didn't like
  • Unethical business practice
  • Being overcharged
  • Additional charges not mentioned
#922218
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I am pretty certain that its 'no refund' clause is being used in conjunction with what is known at their side, and in fact engineered at their side, misleading web site, point-of-sale or point-of-booking, information displayed. I was at an airport a few moths ago, and...
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1.0
I didn't like
  • Deceptive sales practices
  • Trick customers
  • Unethical business practice
#920986
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Hotwire popped up while I was searching for a rental car. Since I've never been totally obligated to a car rental before I had no idea that if you changed your mind or found a better deal you would still be charged for the reservation you don't want. I am pissed. I...
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#920303
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booked a room and it was much more on hotwire than booking the hotel itself. Tried calling and got transferred form one person to another. Told that the number I called was expedia and not hotwire but it is the hotwire number from their website and the one they gave me...
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Anonymous
RSharradh

Expedia bought Hotwire a few years back, and the good deals on Hotwire *immediately* dried up. Many times I've checked Hotwire on car rentals only to find their "Hot Rate" is...

1.7
I didn't like
  • Refusal to allow me to talk to supervisor
  • Being overcharged
  • Terrible customer service
#919296
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Had used Hotwire.com to arrange car rental in Salt Lake City for this weekend....I was VERY explicit that I have serious back issues and CANNOT BEND to get into any of the smaller cars. Hotwire rep assured me that everything would be exactly as I needed it, and set us...
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Anonymous
Anonymous

Well, here it is, a MONTH later, and NOT A WORD from Hotwire. Not even a apology nor a denial.Considering people in my organization travel dozens of times each year, Hotwire...

Anonymous
Anonymous

My last few experiences with Hotwire were similar. What Hotwire very liberally calls a "full size" car is considered an "economy" car by reputable car rental companies like Al...

2.0
I didn't like
  • Refusal to allow me to talk to supervisor
  • Intentional lying on the phone
#915212
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I booked an economy car rental through Hotwire and received a reservation for Hertz LAX. When I arrived at Hertz, I was told the car I had reserved was not in stock and that they were going to upgrade my reservation. The agent processed a rental for a sedan, saying...
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1.0
I didn't like
  • Bait and switch scam
  • Agent changing my reservation without my permission
  • No full disclosure
#913887
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I have had two terrible experiences with hotwire and their customer service is terrible as well. I am still on the phone holding as i attempt to get reimbursed for the two fees charged to my credit card. I attempted Hotwire over a year ago. After much hassle and not...
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1.1
#908331
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