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I have had two terrible experiences with hotwire and their customer service is terrible as well. I am still on the phone holding as i attempt to get reimbursed for the two fees charged to my credit card. I attempted Hotwire over a year ago. After much hassle and not...
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1.1
#908331
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100% full

Hotwire is a Hotscam
I purchased a 4 Star room in NYC for a steal at $200, yes 4 star room! I was excited to get such a nice property for such a reasonable rate. When I was confirmed into the Holiday Inn I thought it must have been a mistake. On Hotwire, the give examples of a 4 star...
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1.9
I liked
  • Prior purchases were okay
I didn't like
  • Scammed me they did not deliver what the advertised
#906717
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As a consumer, I have never experienced such poor customer services and am beyond frustrated with the situation Hotwire has put me in. I am extremely disappointed in my recent encounter with hotwire as I have been a loyal customer in the past. On July 20 I made two...
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#906652
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Hotwire Hotel Reservation Review

Hotwire
#804352
1.0
Details
So I needed a hotel in selma tx. I clicked on Selma and they put me in wincrest about 13 mikes away and won't refund my money. Screw hotwire. I'll never use them again!!!!!
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Customer service
Exchange, Refund and Cancellation Policy
Staff
Website

Hotwire Hot Rate Hotel Reservation Review

Hotwire
#772212
The Hotwire hot rate is more expensive than calling the hotel and booking directly. I paid almost 30% more than the hotel room was priced and also did not know the name of the hotel until I booked. Please don't get fooled like I did.
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Hotwire Hotel Reservation Review

Hotwire
#675731
Booked a hotel room only ti get ripped off and stranded! Hotel wanted 150$ more . when i did get a friend to lend me $150 they had no room ! Took my money left me stranded in the tendetloin distric of san francisco
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Hotel Booking Review

Hotwire
#625870
1.0
Details
I booked 5 star hotel in Las Vegas through Hotwire. It turned out to be Trump Hotel which no way is 5 star. At best is 3 star. Their pool sucks. I asked for refund but they keep saying how it was a 5 star hotel. They purposely push business to them cuz it's not a good place to stay in Vegas. I know they over state star rating with hotels they get extra fees. I will never use Hotwire ever again.
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Exchange, Refund and Cancellation Policy
Price Affordability

Booked a "2 star" unnamed hotel via Hotwire, which turned out to be an extended stay hotel filled with derelicts. The email from hotwire said that the front desk at the hotel closed at 11pm. I arrived at the hotel around 10pm to discover that the sign outside said that...
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#904515
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Used to have good deals with them. I think something has changed recently. For instance, you get a $20 rebate but no breakfast. With a regular site you have the hotwire price + $20 but with breakfast included for two. You end up paying more without the choice of the...
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#903193
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I book a trip a year ago. My flight was delayed and missed my connection and re-routed to new city. Called Hotwire to change my rental car. I couldn't use the money I already spend toward the new reservation and had to book a completely new reservation. I got a...
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1.0
I didn't like
  • No help at all
#901992
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Tried to rent a car from Hotwire.com after going through checkout I get my itinerary in my email. Has the wrong car rental company from the wrong location at the wrong time I previously rented. Called rental company and cancelled. Second time around had the right...
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1.3
I didn't like
  • Never received rental and was charged
  • Undelivered service
#901516
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Hotwire - Contempt for customers outside the US
I am livid. I live in Canada. I was looking at Hotwire rates for hotels in Montreal, Canada. The Hotwire rate were posted as $84, $102, $101...nothing to indicate that the $ were not Canadian. Only as the booking was going through did the website show that the fare was...
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Anonymous
Anonymous

Their "customer service" is nothing short of disgraceful and is intentionally designed to make most people give up.

Anonymous
Anonymous

Call your charge card conpany. State you were paying in Canadian $ but was charged US $.This might help.

1.5
#901283
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I am currently in between apartments so I have been hotel hoping while my new apt is being prepared for move in. While trying to book a Hotel through HOTWIRE as I've done before, i get an error message at check out that the session expired. I thought ok thats fine...
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Anonymous
Anonymous

They intentionally keep you on hold for a very long time and transfer you to people without any previous knowledge of your situation. The answer is to never use them again und...

1.6
#899462
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Reservation #4669898647 Good Evening, I spent hours today trying to rent a car for my son who lives in California (I am in Massachusetts) because he was in a car accident 2 days ago and in need of my help. I was told by the agent at Hotwire earlier today that: This was...
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1.0
Buzzards Bay, Massachusetts
I didn't like
  • Fraudulent prices
  • Different product than advertised
  • No help at all
#897051
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